Associate Director - National Accounts

CompanyPacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.

S. and Internationally.PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach.

Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals.

Delivering an integrated solution through our three service lines of : Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments.

Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners.

Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions.

We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability.

We are One PPM.While we are committed to achieving success for our clients, we are also committed to our communities - and each other.

With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism.

And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are : Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM PerformanceWe believe in building great teams that thrive in a collaborative and welcoming environment.

Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job SummaryThe Associate Director (ADIR) National Account role is responsible for leading the account team for their location or region including team leadership, business development, informing strategy, and P&L management.

This position leads a team of Project Managers (PM), Assistant PMs, and Project Coordinators. This role functions as a player / coach with an ability to know when to pull up to be strategic and big picture and when to dig deep into the tactics and operations.

This individual has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members and vendor partners to lead a project team around a common set of goals.

This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction.

Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. It is important to be a seller doer, meaning this role includes business development and a focus on expanding the current and future client opportunities.Key Responsibilities

• Responsible for identifying and developing key program processes and strategies to deliver successful projects. Primary client interface including reporting on program scope, schedule, budget, risks and quality.
• Lead and oversee a collective average of 40 projects lead by the team within the portfolio simultaneously from inception to close out.
• Lead a team of 20-25 which includes Project Managers (PM), Assistant PMs and Project Coordinators.
• Lead vendors and client moving teams into new workspaces in existing or new office space.
• Responsible for developing and managing scope, schedule and budget for overall project portfolio and track / provide support for all project issues and resolutions.
• Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
• Facilitate strategy meetings with business line space program managers.
• Able to read and understand project documents such as : contracts, drawings, client work requests, vendor proposals, electrical, data management documents and building infrastructure documents.
• Provide leadership and counsel on issues, initiatives, and risks as they are escalated by team members, vendors, clients, and other project team members.
• Provide measurable and timely response to client and team inquiries and concerns.
• Utilize PPM and / or client project tools and templates to maintain accurate project documentation files.
• Manage and report on all project metrics for projects under Account Director’s lead.
• Track and manage value logs monthly for qualitative and quantitative value adds to the client projects, client operations, and team.
• Co-lead People recruitment along with the Recruiting team.
• Coordinate with PPM Corporate on the implementation and tracking of team training.
• Responsible for scaling team to support client requirements in region.
• Lead the development of our people and relationships with existing client partners in region.
• Actively seeks out ways to help recruit and retain top team members.
• Role model for accountability & responsibility.
• Represent PPM’s core STIHL values, and company mission.Qualifications
• Bachelor's degree (BA / BS / BEng / BArch) preferred.
• 7-10 years of real estate project management, MAC (move, add, change) services, or relocation experience specifically in commercial office campuses preferred.
• Proficiency with MS Office Suite, MS Project, MS Visio.
• Role requires daily communication with client and team members. Must be able to exchange accurate information in these situations.
• Ability to work within cloud based and online management software.
• Strong written and oral communication skills.
• Client relationship management experience.Physical Requirements
• Must be able to move within and between client buildings more than 50% of the day.
• Occasional travel to other sites across the United States.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Must be available for occasional weekend or evening work as required.EEOCWe are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.