Overview :
The Sales Associate is a member of a talented team that provides service that is unique to our customer’s needs. Our associates build genuine connections and loyalty with our customers and help them build an entire wardrobe.
Provides a high level of customer service support with product expertise and advanced selling skills. Sales associates also ensure the store environment and visual merchandising standards are consistently maintained.
Responsibilities :
Sales Generation and Performance
Responsible for achieving individual and team sales and productivity performance goals :
- Greet customers promptly and genuinely, and re-engage appropriately
- Build customer loyalty by creating genuine connections with customers
- Conduct company sponsored outreach to acquire new customers and increase shopping visits
- Provide our customers with helpful service that is unique to their needs, greeting customers promptly and genuinely
Customer Service
- Guide customers to looks that flatter
- Assist customers in building great wardrobes by providing guiding, helpful service and advice, suggesting layering and accessorizing options
- Help our customers build an entire wardrobe that is easy, versatile and trend right
- Keep up-to-date on J. Jill product features : colors, fabrics, fit, styles, care, etc.
- Keep up to date on what’s in fashion today and how J. Jill translates fashion trends for our customers
Visual Merchandising
- Assist with floor set execution and ongoing re-merchandising of store
- Maintain excellent visual standards
- Replenish the sales floor according to minimum product level standards
Operational Excellence
- Contribute to operational excellence by participating in all operational functions including : marketing, product processing and replenishment, markdowns and promotions, store cleanliness and backroom organization
- Complies with company policies and procedures, ensures a safe environment and protects company assets
Qualifications :
- Previous work experience in a retail environment, Women’s specialty retail experience preferred
- Point of sale system, technical experience
- Connections within the community preferred
Passionate about fashion and the J. Jill brand; continually enagaged
- Excellent communication skills
- Proven sales and customer service skills
- Strong style, merchandising and wardrobing skills
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