Dispatcher I

Job Description

Job Description

The City of Lenexa police department is currently accepting applications for a Police Dispatcher to join our team!

We are an agency with an excellent reputation that is identified as a nationwide leader in the law enforcement community. You will have access to state-of-the-art equipment and technological resources and can work with a community that is exceptionally supportive of the police department.

Working for the City of Lenexa is more than a job. You will be trained, supported, and valued. You’ll make a difference in the community, work alongside talented people, have leadership support, and work in a stable and positive work environment. We value work-life balance and will give you the resources to succeed in your position.

Position Summary

This entry-level civilian position receives, evaluates and prioritizes multiple emergency and non-emergency calls from the public and other law enforcement agencies utilizing the CAD system; performs a broad range of duties which includes operating a complex two-way radio system, applying investigative skills to aid in criminal apprehension and crime prevention, makes use of state-of-the-art surveillance systems to assist in investigations and ensure officer and civilian safety, completes data entry assignments and is able to multi-task and complete divided attention tasks efficiently and in a calm manner.

Essential Functions, Duties and Responsibilities

• Call taking : Answers emergency and non-emergency voice, text to 911 and TDD (Telecommunications Device for the Deaf) calls. Communicates effectively with callers to determine the location and nature of incidents and the type of response required.
• Dispatching : Communicate effectively with field units using complex two-way radio systems maintaining strict radio discipline and compliance with FCC regulations, relays information to responders and other agencies. Monitors and manipulates street cameras as necessary to direct officers and to assist in maintaining officer safety.
• Computer skills : Operates a sophisticated Computer Aided Dispatch (CAD) system to record and monitor all activity. Enters data as it is received via telephone or police radio. Performs inquiries, entries and updates into multiple law enforcement-related computer databases.
• Acts as liaison between citizens and police officers during a call for service and / or emergency incident to help ensure the safety of all involved.

Minimum Qualifications

Compensation and Benefits

Hiring range is $25.13 to $29.14 per hour ($52,275 - $70,253 annually) dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including :

This position is also eligible to receive the following :

Hiring Process

Qualified applicants must be able to pass a typing test and a standardized written / audio skills assessment, oral board interview, polygraph, an extensive background investigation, interview with the Police Chief, pre-employment drug screen, medical screening, and psychological testing.

To apply, complete an online application as the first step in our hiring process. Individuals who successfully complete this online application will be contacted by email with further instructions and next steps in the hiring process.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.