Regional Service Manager - New Orleans, LA

Do you want to join us in helping to fight the world’s most threateningdiseases and enabling access to care for more people around the world?

AtSiemens Healthineers, we pioneer breakthroughs in healthcare. Foreveryone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environmentwith opportunities to go beyond your comfort zone in order to grow personally andprofessionally.

Sound interesting? Then come and join our global team as RegionalService Manager.

Our global team : We are a team of more than 68,000 highly dedicatedemployees across more than 70 countries passionately pushing the boundaries ofwhat’s possible in healthcare to help improve people’s lives around the world.

As a leader in the industry, we aspire to create better outcomes andexperiences for patients no matter where they live or what health issues theyare facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics toimage-guided therapy and innovative cancer care, is crucial for clinicaldecision-making and treatment pathways.

ServiceArea NewOrleans, LA Area

This is a role well suited to an ambitious professional, looking for thenext step in their career. As a Regional Service Manager,you will be responsible for the following :

Responsible for managingthe healthcare Field Service business by directing, coordinating, and leadingthe organization and its activities to meet customer service expectations andfinancial metrics.

The Regional Service Manager reports to the Service MarketVice President of Siemens Healthineers.

Responsibilities

• Work to maximize customer loyalty and satisfaction
• Communicate the value proposition of Siemens service to customers
• Obtaining service financial goals through revenue attainment andeffective cost containment.
• Ensure compliance with FDA Good Manufacturing Practices
• Meet annual RSM goals and metrics as established
• Hire, develop, train and coach Customer Service Engineers (CSE’s)
• Prioritize customer and business objectives to provide clear direction toCSE’s
• Ensure customer satisfaction through timely follow up on all issues
• Key Customer and area ManagementDevelop long termvalue-based relationships with key accountsProvide additionalescalation support to resolve key account issues Develop proactive accountplans to prevent or predict issues

Provide continues communication across organization for key accounts

• Required Knowledge / Skills, Education, and Experience
• BS / BA in related discipline, or advanced degree, where required, orequivalent combination of education and experience.
• 8+ years of successful experience in a directly related field andsuccessful demonstration of Key Responsibilities and Knowledge as presentedabove.
• Excellent organizational skills
• Superior communication skills (written and oral) and ability toeffectively communicate with stakeholders at many levels within theorganization
• Effectively present information to co-workers and employee groups,including upper management, customers at various levels and publicrepresentatives
• Ability to read, analyze and translate into action financial profit andloss statements.
• Professional level knowledge on using analytical databases and complexexcel workbooks and associated pivot tables.
• Ability to read, analyze and interpret common scientific and technicaljournals, financial reports, and legal documents
• Ability to thrive as a member of a collaborative, cross-functional team
• Competent knowledge of MS Office applications
• Must have a valid driver’s license and a clean driving record over thelast three years.

Preferred Knowledge / Skills, Education, and Experience

• Experience in managing large, remote, employee-based territory
• Knowledge of the Diagnostic Imaging Instruments or equivalent DiagnosticImaging industry experience
• Ability to articulate and explain value of Service Agreement offerings
• Working knowledge of SAP or experience with equivalent enterprise servicesoftware solution
• Must demonstrate excellentjudgment in customer relations and in managing company resources; strongcompetency in instrument systems technology to include mechanics, electrical,chemistry, and software technology;

experience with electronics, hydraulic andpneumatic systems.

At Siemens Healthineers,we value those who dedicate their energy and passion to a greater cause. Ourpeople make us unique as an employer in the med-tech industry.

What unites andmotivates our global team is the inspiration of our common purpose : Toinnovate for healthcare, building on our remarkable legacy of pioneering ideasthat translate into even better healthcare products and services.

We recognizethat taking ownership of our work allows both us and the company to grow. Weoffer you a flexible and dynamic environment and the space to move beyond yourcomfort zone to grow both personally and professionally.

Beware of Job Scams

Successful candidate mustbe able to work with controlled technology in accordance with US export controllaw. It is Siemens Healthineers’ policy to comply fully and completely withall United States export control laws and regulations, including thoseimplemented by the Department of Commerce through the Export AdministrationRegulations (EAR), by the Department of State through the International Trafficin Arms Regulations (ITAR), and by the Treasury Department through the Officeof Foreign Assets Control (OFAC) sanctions regulations.

As an equal-opportunity employer weare happy to consider applications from individuals with disabilities.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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