Customer Experience Manager - KC locations

Job Description

Job Description

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people, businesses and communities build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say : https : / / www.youtube.com / watch?v=GNPKmutbydo

Are you a leader with experience in the financial services industry and a passion for delivering exceptional customer experiences? Do you thrive in a people-first environment where operational excellence meets team development? If so, First Federal Bank of Kansas City is looking for a Customer Experience Manager to lead the way at one of several banking center locations around the Kansas City metropolitan area.

JOB SUMMARY

The Customer Experience Manager is responsible for leading a team of sales and customer service professionals in the delivery of exceptional customer experiences while maintaining day-to-day operational integrity. Provides leadership to support the growth and efficient operations for the banking center to meet and / or exceed goals and objectives. Responsible for creating a positive workplace environment, promoting a cohesive team and individual employee development. Ensures the overall appearance of the facility (internal and external) is in accordance with the Bank’s standards.

A DAY IN THE LIFE OF A CUSTOMER EXPERIENCE MANAGER

As the Customer Experience Manager, you'll be the face and force behind the day-to-day operations and customer experience strategy of your banking center. From Coaching and developing your team to fostering lasting customer relationships, you'll play a critical role in ensuring both service excellence and operational integrity. This is an opportunity to lead by example, grow, a high-performing team, and make a meaningful impact in your community through some of the following ways :

• Ensuring every customer receives timely, courteous, and personalized service.
• Driving sales and business development goals for the banking center.
• Overseeing daily operations to ensure compliance, efficiency, and security.
• Building strong community relationships through engagement and outreach.
• Maintaining the professional appearance and function of the banking center.
• Acting as the operational point of contact for internal and external stakeholders.
• Delivering ongoing coaching, performance management, and employee development.
• Conducting on-the-spot sales and service coaching sessions with banking center team members.

ABOUT YOU Looking for candidates who have the following skills, education, and experience :

If you’d like to join the Family, apply now to start your journey toward a new, rewarding career in banking!

Note : The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

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