Job requirements and responsibilities :
- Answers telephone calls, identifying self and clinic / practice, provides proper patient triage as per clinic policy.
- Receives and documents telephone messages and route to the appropriate person.
- Schedules appointments with accurate patient information.
- Calls patient to confirm appointments one day prior.
- Obtains patient information and inputs in EMR while ensuring efficiency and verifying the correct patient chart.
- Verifies patient insurance coverage and collects payments and copays.
- Maintains confidentiality when interacting with patients, families, personnel and the public.
- Utilizes photocopy and facsimile machine.
- Prepares patient prior to provider examination to ensure proper workflow.
- Provides back office medical assistance to the physician for patient exam and medical procedures.
- Obtains and records patient, vital signs, time and date, weight, medication profile, immunization record, allergies, chief complaint.
- Obtains signature(s) / initial(s) where appropriate; minor procedures, injections, etc.
- Administers and handle medications.
- Maintains and sanitize the surrounding premises of patients are kept clean and neat.
- Cleans and sterilizes the medical instruments and equipment.
- Maintains proper documentation and logging for autoclave, sterilizing, refrigerator and freezer, dispensing sample medication, injections, sharp containers, accidental report, incident report.
- Knowledge of medical terminology and abbreviations.
- Knowledge of normal values for vital signs for specific age group. ( Blood pressure, pulse, respirations, temperature)
- Knowledge of the scope of practice for medical assistants in the state of California
- Knowledge of ICD 10
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