Transit Technology Specialist

What Will Your Job Look Like?

The Transit Technology Specialist is a member of a vital team that is charged with the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology, which encompasses a wide and diverse set of hardware and software.

This extends from maintaining an expertise level of knowledge of existing products to developing new products and services for the company.

The Transit Technology Specialist must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

The Transit Technology Specialist provides hands-on support, maintenance, training, performance monitoring, and optimization of all infrastructure components in support of the product with an emphasis on Mobile Technology.

This role oversees the resolution and / or tracking of reported issues, ensuring all issues are addressed to closure. The Transit Technology Specialist will work closely with the MTM Technology team and Transit leadership to provide support and is the Subject Matter expert for all vehicle technologies deployed.

What You’ll Do :

• Oversee the IT Services Vendor Management process
• Develop, test, resolve, and document new software features for training and deployment.
• Facilitate a team environment to enable efficient and accurate communication through entire organization
• Troubleshoot logistic technology software and document issues and expected results
• Lead implementation of Transit technology
• Create reports and presentations for internal and external Clients
• Serve as a liaison between the IT department and Clients to ensure the highest degree of customer satisfaction
• Deliver educational programs to continuously increase both internal and external customer use of the Transit technology product suites through the use of e-Learning and digital content delivery methods and certifications
• Provide consultation services to internal and external customers to advise of the available technology and employ best practices in the use of Transit technology;

ensuring that each customer’s deployment of Transit technology are optimized for maximum value

• Provide on-going training and coaching for Clients and support staff on all services and products
• Execute project plans to ensure that MTM is delivering superior customer care and delivering the latest and most applicable versions of the Transit technology to our vendors
• Complete tasks and assignments of the project to ensure that both the company and customer’s business objectives are being met on a project-by-project basis through on-site and remote training and technical support as the leader of the customer care team.
• Other tasks as assigned

What You’ll need :

• High School Diploma or G.E.D.
• Bachelor’s degree in technical or business disciplines preferred; willing to accept equivalent field experience
• 2 + years of transit software support, maintenance, upgrade, and customer care experience
• Experience supporting operations in the field

Even better if you have...

• Knowledge in the transit industry, preferred
• Subject Matter Expert in the use of Reservations, Scheduling and Dispatching software platforms
• Subject Matter Export in all technology utilized within the transit industry
• Demonstrate a high level of ownership
• Must be able to demonstrate strong customer service skills
• Ability to maintain a positive and team focused environment during high stress situations
• Demonstrate excellent interpersonal and presentation skills
• Ability to maintain a high level of confidentiality
• Regular attendance is required
• Strong analytical and problem-solving skills
• Ability to assimilate new and existing technologies and 3rd party products
• Ability to manage multiple tasks and projects, and forge strong relationships with both internal and external stakeholders
• Strong strategic planning, organizational, decision-making, and conflict resolution skills
• Exemplary communication skills; ability to communicate with all levels of stakeholders
• Acquire and maintain knowledge of MTM protocols and personnel policies
• Strong attention to detail with demonstrated competency in customer orientation
• High level of ownership

What’s in it for you :

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity / Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min : $47,920

Salary Max : $71,880

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.

We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified.

To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.

If you are in need of accommodations, please contact MTM’s People & Culture.