Client Service Support Rep

Henderson Harbor Group is a premier executive search and consulting firm with deep experience in technology, finance, accounting and tax. We service our clients primarily in the tristate area as well nationally through our affiliate networks.

Our manufacturing client is looking for a Customer Care Specialist to provide exceptional support to all customers by addressing inquiries and concerns related their products and services. This role involves clearly communicating product specifications and features to enhance the overall customer experience. The Specialist will also collaborate with the sales team to ensure accurate processing of all customer deductions.

Daily invoicing of customer orders

Entry and processing of customer orders

Application of customer payments (cash / ACH)

Accurate application of accounts receivable deductions

Backup support for rebate program credit memos

Analysis and collection of overdue accounts receivable

Maintaining detailed records of customer interactions and resolution steps

Provide cross-functional support as a backup for Accounts Payable and Payroll processes as needed.

Bachelor’s degree required

~2–4 years of experience in Customer Service and / or Accounts Receivable.

~ NetSuite experience is a strong asset.

~ Capable of developing, documenting, and implementing efficient policies and procedures.