Senior Product Manager - eCommerce

Job Description

This is a hybrid role based out of ADT's Corporate HQ in Boca Raton, FL. Employees must be in the office a minimum of three days per week.

What You'll Do :

Welcome to ADT, where innovation meets safety! We are the original trailblazer in home security products and services, committed to ensuring peace of mind for our customers.

As we expand our digital footprint, we're on the hunt for a talented eCommerce Product Manager to steer our strategic initiatives, drive digital sales, and craft an exceptional consumer journey.

The Senior Product Manager is responsible for managing a 36-month feature backlog and supporting the refinement and delivery of features in a SAFe-Agile delivery model.

If you have a passion for transforming eCommerce landscapes and love collaborating with strategic leaders, we want you on our team!

• Digital Sales Transformation : Drive and execute strategies that elevate digital sales conversions, transforming customer interactions into meaningful, revenue-generating actions.
• Strategic Alignment : Partner with strategic leaders to align product initiatives with overall business objectives, ensuring a unified vision and execution plan.
• Roadmap Management : Develop and oversee a detailed 36-month feature roadmap, prioritizing features and enhancements to maximize impact and drive long-term success.
• Requirement Gathering : Author detailed features with clear scope statements, use cases, and acceptance criteria to guide enterprise architecture solutions and feature sizing and refinement.
• Omnichannel Excellence : Craft and implement omnichannel strategies that deliver a seamless consumer journey, from initial engagement to final purchase and beyond.
• Stakeholder Coordination : Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure cohesive strategies and successful outcomes.
• Consumer Insights : Leverage data and customer feedback to refine and improve the user experience, ensuring our products and services meet and exceed customer expectations.
• Market Awareness : Stay informed about industry trends and competitive dynamics, ensuring our strategies are innovative and relevant.

Product Managers must be able to work effectively within a dynamic and multi-faceted organization. Our day-to-day working relationships include the following commitments :

• As a team we focus on details - you will be amongst a team of multiple Salesforce Platform Product Managers and will collaborate frequently to achieve alignment of priorities and functionality.
• We foster mutual trust and respect through open, accurate, and timely communications with each other and with our partners and customers.
• We place organizational goals above personal goals. We value the ability to work independently, but we eagerly work together as a team, as well.
• We are committed to improving our personal and organizational strengths and weakness. We recognize individual and group accomplishments.

We believe that work environments need large doses of optimism, humor, and cooperation.

What We're Looking For :

• Bachelor's degree.
• Product Owner / Product Manager certification preferred.
• Scrum Master certification is a plus.
• Extensive experience in eCommerce product management with a proven track record of driving digital sales conversions, ideally in the home security sector or a related field.
• Self-Starter : Demonstrated ability to work independently, be versatile, and take initiative, showing a high level of self-motivation and personal resiliency and drive to achieve goals with minimal supervision in a dynamic environment.
• Omnichannel Skills : Strong expertise in designing and implementing omnichannel sales strategies that enhance the consumer journey across multiple touchpoints.
• Strategic Collaboration : Demonstrated ability to work with strategic leaders and manage stakeholder expectations effectively, including working closely with Legal, Finance, & Accounting partners for accurate requirements and user acceptance testing
• Roadmap Mastery : Experience in managing long-term feature roadmaps, with the ability to balance immediate needs with future goals.
• Energetic Innovator : Passionate about enhancing processes and finding creative solutions, with a positive and enthusiastic attitude that brings energy to continuous improvement and drives team motivation.
• Analytical Mindset : Proficient in using data analytics to drive decisions and optimize performance.
• Communication : Excellent communication skills with the ability to articulate complex ideas clearly and work collaboratively with diverse teams.
• Adaptability : Agile and forward-thinking, with a keen eye on industry trends and an ability to adapt strategies to meet evolving market demands.
• Software Proficiency : Experience with Figma, AEM, Atlassian Jira, Confluence software preferred.
28 days ago