Director of Customer Support Engineering

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Director of Customer Support Engineering.Key ResponsibilitiesOversee all support delivered within the Americas regionDevelop and execute regional and departmental strategies for continuous improvementRecruit and mentor exceptional talent to enhance customer experienceRequired Qualifications5+ years of experience in a highly technical support leadership roleExperience managing targets and growth plans for multiple teamsTechnical knowledge within modern application development and deploymentExperience working within a globally distributed technical support departmentAbility to analyze large scale datasets to identify areas of success and difficulty

3 days ago
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