Global Change Management Lead, NGT

Company Description

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Ralph Lauren Corporation (NYSE : RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories : apparel, accessories, home, fragrances, and hospitality.

For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all.

We foster a culture of inclusion through : Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Change Management Lead is a critical role within the program, that has a wide understanding of the business, understands the culture in RL and knows how to make change happen.

They will be responsible for the overall change plan and strategy. The initial focus will be on the ERP program, however they will be responsible for driving out change across all three of the major programs under the NGT umbrella.

The role will be the primary contact for the change management training and support teams. Initially the role will participate in the selection of a strategic partner to provide the experience and support to assist RL on the journey.

In addition, a program to define the target operating model will be undertaken and this role will be key in understanding the impact of these findings and then assisting with the rollout of the findings along with the change management partner.

The change management lead will create the overall approach to managing change and communications for NGT and coordinate going forward within RL.

The role will work closely with the RL teams and chosen strategic partners to develop and deliver this program for change.

The NGT ERP project will implement the ERP transformation across RL by region. During the design phase of the program the change management strategies and plans will be developed.

A key activity very early in the program, will be to develop the communication strategies to share the direction to assist in stakeholders buying into the change.

The role may involve some travel and will require working with colleagues of the same function in other regions. This is a truly global program, so collaborating in the Ralph Lauren way is required.

Program Initiation Team Objectives

• Create a detailed and documented understanding of the current RL AS-IS business processes across all 3 regions.
• Create a detailed and documented understanding of the TO-BE business processes together with the ERP / Edge vendors' experts identifying any gaps, compared to the AS-IS business process, for resolution during the design phase.
• Identify any specific interim operations requirements considering the implementation plan will require multiple transition steps over regions and time before the new ERP is fully deployed.
• Create detailed RL Project team structure ensuring the headcount and budget requirements required to support the project are included in the project budget.

This includes a plan to on-board / off-board RL Project Team members at the right moments during the project's lifecycle.

Create inventory of skills and training pathways for upskilling soft and hard skills required for RL Project Team members and RL business users.

This includes a plan for training and budgetary requirements as well as proposing a plan for on-going training to support the RL business after the project.

Create the overall change management strategy, plans and communications for the program.

The role will work very closely with the application and the business leads to understand the impact on business streams, processes and people.

It will develop an approach to monitor change and assist in the planning of deployments so that change is being carefully considered and that the impact of change is not too great for any one area at any time.

This program is scheduled to run for at least 4 years and this role is expected to manage all the phases of change management through the global deployment across all regions.

Essential Duties & Responsibilities

• Identifies the need for change and communicating it to stakeholders, working closely with the appointed partner to ensure that program wide plans are in place.
• Develops and implements change management strategies and plans.
• Engages stakeholders and builds stakeholder buy-in for the change.
• Assesses the impact of the change on business processes, systems, and people which is coordinated across all programs to ensure that change is coordinated.
• Develops and delivers change management training and communication programs.
• Monitors and reports on change progress and effectiveness.
• Identifies and mitigates potential risks associated with the change.
• Collaborates with project teams to ensure that change management activities are aligned with project timelines and objectives.
• Evaluates the success of change management activities and recommending improvements for future changes.
• Ensure that the project shares success.
• Prepare the various teams as much as possible for the upcoming phases. Use the engagement to educate, but also to listen and absorb and represent back the findings of the teams.
• Assist in identifying training needs to facilitate knowledge required by the teams.

Experience, Skills & Knowledge

Finance experience needed.

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