Credit Investigator Eastern Region

JOB ID : TYA(phone number removed)

Job Title : Credit Investigator Eastern Region

Duration : 6 M+

Location : Alpharetta, GA

Company Background :

Our client, a major employer in the area, is looking for a Credit Investigator Eastern Region to be part of its team in its North American operations.

JOB DESCRIPTION : Project summary :

Project summary :

To complete all requested credit investigation at or exceeding dealer service levels. Phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of 100%.

Scope of work : Includes the below items, via inbound / outbound phone calls to credit applicants and use of approved credit investigation tools :

Verify Proof of Residence

Verify Proof of Income

Verify Phone Number

Investigate / Verify Initial Fraud Alerts

Investigate / Verify Extended Fraud Alerts

Investigate / Verify Active-Duty Military Fraud Alerts

Submit SSA-89 forms

Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope.

Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications.

Communicate in a professional manner.

Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages.

Compile and analyze credit information gathered by investigation.

Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.

Requirements : M ust Haves :

M ust Haves :

Excellent written and communication skills

Phone based experience (inbound / outbound calls)

PC literate with good typing skills (25-30 WPM)

Minimum education level of a high school graduate

The expectation is that these people will be available to work on 5 days a week with two of those days being Saturday and Monday mandatory.

Required Work Hours :

8 AM-7 PM Monday Sat. in each applicable time zone. There will be a variety of scheduling options within the 11 hours (i.

e. : 8-5 PM, 9-6 PM, 10-7 PM, 11-8 PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday.

For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off : Tuesday, Wednesday, Thursday, or Friday.

Holidays Off : Thanksgiving and Christmas

This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time but this is based on the business need and performance.

This is an entry level role

Collections / Customer Service background is fine

Dress Code :

Guidelines for appropriate attire

You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations.

However, a day spent in the office may allow for a more casual choice.

Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work.

Clothing should always reflect a professional image, be clean and neat in appearance and fit in a manner that is appropriate for a business environment.

Examples of appropriate attire :

Suits and ties

Sports coats and slacks

Skirts and dresses

Capri / cropped pants

Jeans (standard / classic fit)

Sleeveless tops

Dress sandals, open-toed shoes

Clean, neat athletic shoes

Examples of inappropriate attire :

Clothes with holes, rips, fraying, etc.

Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts

Flip flops, beach sandals

Sweatpants

Shorts

T-shirts with printed logos (shirts with client logo are acceptable)

Attire that would typically be worn to the beach, gym, or dance club .