Customer Experience Specialist Intern

Job Summary

Frontier Farm Credit (FFC) is a great place to work. You see it in our people and the relationships they have with each other and our customers.

Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity the core values that guide how we work and treat others.

As a Customer Experience Intern at Frontier Farm Credit (FFC) you’ll have the opportunity to facilitate the customer journey through the loan process and all aspects of product delivery before, during and after the closing.

You'll learn monetary accounting activities, application process, how to address customer inquiries, assist with customer-facing technology and overall management of office operations.

Our interns work on projects that matter and teams will rely on your skills and insights to help deliver those projects to market.

You’ll get the opportunity to work on real projects and have fun along the way.

Essential Duties & Responsibilities

Provide 1st level service and support for inbound customer interactions

Assist in processing cash management requests (wires / ACH / Payment by Phone)

Discover different loan servicing options and work to gather appropriate documentation to initiate the request.

Gain exposure to the Associations’ digital portal, online banking and other customer-facing tools.

Work to resolve Customer inquiries by collaborating with others within FCSAmerica for further support and / or guidance.

Learn the Associations’ customer service management tool to accurately document interactions.

Education Requirements

Currently pursuing a Bachelor’s or Master’s degree in Ag Business, Finance, Accounting, Business Administration, Agricultural Economics, or other related degree.

Minimum of 3.0 GPA on a 4.0 scale

Demonstrated leadership abilities

Effective communication and interpersonal skills (both written and verbal)

Strong desire to pursue a career involving sales, marketing and territory management.

Available for a 12-week internship during the summer

Internship Benefits

Qualified interns will receive a competitive hourly wage and $500 sign-on bonus

Relocation assistance is available

We reserve the right to close this posting early if we receive a large number of qualified applicants.

Certification and Technical Requirements

Proficent in MS Office Suite

About Us

Farm Credit Services of America (FCSAmerica), AgCountry Farm Credit Services (AgCountry), and Frontier Farm Credit are financial cooperatives operating under joint management.

While each Association is owned by its local farmers and ranchers, the cooperatives pool their resources, experience, and talent to deliver affordable credit, crop insurance services, and financial services.

FCSAmerica serves rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. AgCountry serves portions of North Dakota, Minnesota, and Wisconsin, and Frontier Farm Credit serves eastern Kansas.

Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600+ employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

We have employment opportunities across our combined eight states. FCSAmerica is headquartered in Omaha, Nebraska, and has 42 local offices;

AgCountry is headquartered in Fargo, ND and has 45 local offices; and Frontier Farm Credit is headquartered in Manhattan, KS and has six local offices.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, marital status, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.