A company is looking for a Director of Call Center Operations.Key ResponsibilitiesOversee and coach customer support teams, ensuring high performance and accountabilityImplement systems and processes for automation, efficiency, and compliance with regulationsCollaborate with cross-functional teams on client launches and handle escalated customer issuesRequired Qualifications5-7 years of progressive leadership experience in a call center environment, preferably in healthcare or startupsProven ability to automate functions and manage support operationsDeep understanding of TCPA laws and regulations applicable to call centersExperience with knowledge bases, IVRs, and Chatbots focused on self-serviceDemonstrated success in scaling teams and building structures to support growth
Director of Strategic Operations
Reporting to the Senior Associate Vice President for University Marketing and Communications (SAVP), the Director of Strategic Operations serves as the primary project manager for the department of University Marketing and Communications (UMC). Develop and administer the budget in collaboration with...
Deputy Director for the Center for Health Care Quality - California Department of Public Health
Deputy Director for the Center for Health Care QualityThe California Department of Public Health is currently hiring for a Deputy Director for the Center for Health Care Quality!About the Center for Health Care Quality:Health care facilities in California are licensed, regulated, inspected, and/or c...
Director of Operations (GTM/Revenue)
Drive cross-functional management of Sales, Marketing, Customer Success, Business Operations teams, and Finance/FP&A teams:. Foster a collaborative, high-performance culture, encouraging teamwork and professional growth. Demonstrated experience managing and leading Sales, Marketing, Customer Suc...
Deputy Director for the Center for Health Care Quality
Deputy Director for the Center for Health Care QualityThe California Department of Public Health is currently hiring for a Deputy Director for the Center for Health Care Quality!About the Center for Health Care Quality:Health care facilities in California are licensed, regulated, inspected, and/or c...
Technical Operations Director
It is responsible for managing the network infrastructure of data center and hosting services, monitoring performance status, and implementing policies and programs within the scope of network processes. Be one of the first applicants, read the complete overview of the role below, then send your app...
Director of Operations Redwood City, CA
The person we’re looking for is someone who isn’t afraid of blank space - we want someone who can help create operational rigor around net new initiatives & offerings. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI ...
Assistant Director of Operations
As a member of the Assistant Leadership Committee, the Assistant Director of Operations with a focus on Rooms is a highly visible role with exposure to Senior and Corporate leadership. The Assistant Director of Operations oversees hotel services including Front Desk operations, Housekeeping, Guest S...
Director, Cardiology & Heart Operations
The Director, Cardiology & Heart Operations is responsible for overseeing and managing all aspects of CHOCs pediatric cardiology, cardiovascular surgery, fetal cardiology and heart services operations within the health system. The Director will manage the development and execution of the annual budg...
Women's Basketball Director of Operations
The Women’s Basketball Director of Operations Coach is responsible for assisting the Head Coach in organizing and managing all phases of a Division I Basketball program, including recruiting, team travel, strength & conditioning, student-athlete academic monitoring, public speaking, competition sche...
Business Operations Director - Data Center GPU
AMD together we advance_ THE ROLE: The Business Operations Director for the Data Center GPU Business Unit at AMD will play a pivotal role in orchestrating the operational aspects of our business, ensuring seamless coordination between sales, business development, supply management, and order schedul...