QA Specialist

Mon-Fri 9AM-5PM (Hybrid)

Position Summary : To assess program compliance with Federal and State regulations as well as agency policy and procedures.

Provide training and technical assistance to program staff in incident management and quality assurance. Conduct thorough investigations of all reportable incidents, such as abuse and neglect.

Essential Accountabilities :

Ensure compliance with State and Federal regulations (42 CFR 483; 14 NYCRR Parts 524, 586, 624, 625, 633, and 681) and agency policy and procedures via;

site visits; training; and review of documentation.

• Conduct thorough and complete investigations within regulatory timeframes for all reportable incidents, notable occurrences and any other violations of agency policy or procedures pertaining to the health and safety of individuals served.
• Through site visits, ensure proper maintenance and cleanliness of each site and review that federal, state, and agency standards are being met.
• Review all records maintained by the programs to ensure staff has received all required trainings, in service training, or any other training offered to staff.
• Communicate with program staff, management, and leadership the results of all site visits and any issues that may have arisen.

Must be able to work collaboratively with others and have excellent organization skills. Must have excellent writing skills.

• Attend and participate in supervisory meetings and all staff meetings with Vice President of Quality Assurance and Corporate Compliance, and other meetings / trainings as needed or directed.
• Ability to conduct training and communicate effectively.
• Perform site visits and training in multiple settings.
• Will be on call, once a month, during overnight and weekend hours.
• Must be able to transport self to various work sites.
• Able to lift / carry packages and boxes of supplies.
• Act as a liaison between program staff, main office departments and other resources in order to facilitate the professional growth of staff.
• Act as a liaison with program staff and main office departments to ensure the well-being of individuals served.
• Evaluate and communicate the need for in-service training for all employees through site visits.
• Provide training and technical assistance to Program Directors, Program Managers, Clinicians and / or other staff in areas necessary to program compliance and quality operation.
• Attend training as assigned by supervisor, within and outside of the agency.
• Maintain confidentiality at all times.
• Work schedules and locations are subject to change.
• This does not limit the assignment of duties or exclude the performance of other duties, not mentioned, as assigned by supervisor.

Qualifications :

Bachelor’s degree preferred, excellent platform and communication skills. Experience in conducting investigations. Experience in conducting quality audits in a Medicaid-funded environment.

Knowledge of OPWDD / OMH / DOH / CMS regulations and all aspects of incident management. Must have access to a vehicle and a valid NYS driver’s license.

Must be able to travel in 5 boroughs and Long Island.

Benefits :

• 401(k) matching.
• Dental insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Life insurance.
• Paid time off.
• Summer Friday's.
• Referral program.
• Retirement plan.
• Tuition reimbursement.
• Vision insurance.
• WellHub
• Learning Management System with free CE and CME for licensed staff.
• WLN is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

About WellLife Network :

ABOUT US : Since 1980, WellLife Network, has been meeting the growing challenges of individuals with intellectual / developmental disabilities and mental illness.

Our multidisciplinary approach and centralized referral process help to ensure that each person we serve receives the appropriate range of services and level of care, with an individual treatment plan, coordinated by highly competent and supportive case management professionals.

In its early years, WellLife Network operated and maintained community residential facilities for people with developmental disabilities and mental illness, and provided programs of care, service, habilitation, rehabilitation, and social and recreational activities, in a home-like environment.

Partnerships Make It Happen For almost four decades, WellLife Network has changed, evolved, and expanded, while remaining true to its mission of meeting the diverse needs of New York communities, businesses, and society and assisting those we serve to achieve greater personal and economic independence.

WellLife Network has a long and valued tradition of working in partnership with the government, the business community, private philanthropy, and our colleagues in the nonprofit sector to offer proactive responses to society’s social and economic challenges.

Since its founding, the WellLife Network culture has been marked by program growth and organizational development. A Network of Services - A Culture of Caring and Best Practices Today, with an annual operating budget of $100 million, a workforce of 1,800 staff, interns, and volunteers, and an affiliate subsidiary company, WellLife Network delivers critical services in the areas of behavioral health, intellectual / developmental disabilities, housing, co-occurring substance abuse behaviors, family support, vocational training, and care management.

These services meet the pressing needs of more than 25,000 individuals and families annually, some 2,000 New Yorkers every single day.

A culture of caring, best practices models, a spirit of innovation, and a commitment to measuring results and producing high returns on investment drive our work.

A key element to our successful growth is our focus on technology, financial viability, and quality assurance critical infrastructure supports that enable WellLife Network to deliver services with cost-efficiency, effectiveness, transparency, and accountability in a manner that mirrors the standards of high-performing business enterprises.