Senior Manager, Consumer Business Operations

Job Description

Job Description

Senior Manager, Consumer Business Operations

Nerdy is seeking a Senior Manager, Consumer Business Operations to lead and drive the efficiency of the company's consumer business operations.

This role will play a key part in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams, while also implementing new tools and technologies to support scalability.

The Senior Manager will ensure operational excellence, quality control, and continuous improvement in Marketplace performance and customer satisfaction.

The ideal candidate is someone who is both detail-oriented and process-driven, and who excels at enabling teams to maximize productivity in a fast-paced, dynamic environment.

About Nerdy :

Nerdy (NYSE : NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology.

The Company's proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value.

Nerdy's comprehensive learning destination provides learning experiences across 3,000+ subjects in various formats, including one-on-one instruction, small group classes, large format classes, and adaptive self-study.

Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes.

Its solutions are available directly to students and consumers, as well as through schools and institutions. Learn more at https : / / www.nerdy.com.

Nerdy's shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.

• Q2-2024 Shareholder Letter
• Q1-2024 Shareholder Letter
• Q4-2023 Shareholder Letter

Qualifications :

• Bachelor's degree required (Master's degree or MBA preferred)
• 5+ years of experience in operations / fulfillment / customer success teams, with a proven record managing those functional teams
• Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
• Strong leadership and team development skills, with the ability to mentor and inspire direct reports
• Advanced analytical, decision-making, and problem-solving skills
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus
• Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
• High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
• Ability to thrive in a fast-paced and evolving environment

Responsibilities :

• Operations Strategy : Develop and execute strategies to improve operational performance and efficiency across the entire business.
• Team Leadership : Lead, mentor, and manage a high-performing fulfillment and / or customer success team, driving productivity and engagement.
• Process Optimization : Refine operational workflows to increase efficiency and alignment with industry best practices.
• Data-Driven Decision Making : Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
• Enablement : Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
• Cross-Functional Collaboration : Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
• Performance Measurement : Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
• Budget Management : Oversee and manage the budget, ensuring cost-effectiveness and ROI.
• Forecasting : Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.

Benefits :

• Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
• Healthcare Plans (Medical, Dental, Vision, Life).
• 401k Company Matching Plan.
• Maternity, Paternal, and Adoption Leave.
• Remote Position.
• Flexible PTO.
• Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
• Unique opportunity to help transform how the world learns!

Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.