job summary : Responsibilities :
Responsibilities :
To provide technical / troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters.
Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional.
Technical Support Tier 1 work to assist callers in repair rather than replacing equipment. Product specific paid training is provided.
Shift - 4 week training period Monday - Friday 8 am - 5 pm. After training, the shift will go to an 11 am - 8 pm.
Skills : Telephone Etiquette, Customer support, Follow-up, Typing Skills Experience : Entry Level
responsibilities :
To provide technical / troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters.
Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional.
Technical Support Tier 1 work to assist callers in repair rather than replacing equipment. Product specific paid training is provided.
Shift - 4 week training period Monday - Friday 8 am - 5 pm. After training, the shift will go to an 11 am - 8 pm.
qualifications : Experience
Experience
Entry Level
Education
High School
skills :
- Telephone Etiquette
- Customer support
- Follow-up
- Typing Skills
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