Call Center Specialist

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities.

Working at HMS , a Gainwell Company carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.

You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

HMS is hiring Call Center Representatives to support the Alaska Medicaid account. Representatives will work in a fast-pasted environment handling calls from members and providers.

Your role in our mission

• Identifies, prioritizes, and resolves most questions.
• Receives calls and provides accurate, acceptable answers to queries and concerns.
• De-escalates situations involving dissatisfied callers, offering patient assistance and support.
• Guides callers through troubleshooting and navigating the Medicaid sites and / or services
• Reviews customer or client accounts, providing updates and information per established program policies.

What we're looking for

• At least two years of Medicaid claims / policies, healthcare insurance, or healthcare industry experience.
• Ability to follow written policies, procedures, and guidelines.
• Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government / healthcare guidelines.
• Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills.
• Good personal computer and business solutions software skills.

What you should expect in this role

Work-from-home (WFH); or Hybrid model including in-office and WFH days to be defined. For positions assigned to WFH, reliable high-speed internet connectivity is required.

Employees working-from-home may be required to report to the office, at times, to support work efforts.

In order to effectively work remotely with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload.

Greater speeds will of course provide better performance.

• To Test your internet download and upload speed :
• Go to Google
• Search for Internet Speed Test

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The pay range for this position is $36,900 - $51,300 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at HMS , a Gainwell Company . You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with HMS , a Gainwell Company , an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about HMS , A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.

HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.