- 3 Month Contract-to-Hire
- Hourly / Contract Rate : $23-26 / hr, DOE
- Arlington, TX (100% onsite work)
SUMMARY :
The IT Service Desk / Help Desk Support Specialist will be responsible for all IT support activities related to end user hardware, software and other IT related issues.
Responsibilities include but not limited to :
- Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
- Research and resolve intermediate network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
- Document and track the details of the issue, status and resolution using the help desk tracking application
- Provide executive support
- Perform end user computer refreshes
- Complete work orders, fully documenting each step of the troubleshooting process
- Aid with division office moves
- Provides technical training to peers on an as-needed basis
- Ability to work on-call rotation
- Ability to work overtime
Qualifications :
- CompTIA A+, Network+, CCNA, CCNE, Microsoft Certifications, ITIL or similar certification(s) a plus
- 4-7 years of related IT support experience (hardware, software & network support) in a corporate IT support setting / environment
- Must have intermediate knowledge and understanding of Microsoft Windows Operating Systems (current version), Microsoft Active Directory, Microsoft Exchange (current version), Print Services, Microsoft Office (current version)
- Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
- Must be able to troubleshoot all aspects of computer components
- Experience replacing basic components of various makes and models of system and printer hardware
- Windows / Android / Apple phone support experience a plus
- Possess strong interpersonal, written and verbal communication skills
About PRG
With 20+ years of success in the staffing industry, Peyton Resource Group focuses on matching talent to the precise needs of our clients.
Your success is our commitment, and we back up that commitment by only recommending opportunities that align with your goals.
Our candidate-centric approach ensures you are in the driver’s seat of your career, and our team of recruiters will partner with you and support you every step of the way.
PRG’s dedication to service has been widely recognized throughout the industry. PRG has been awarded ClearlyRated’s Best of Staffing award for 10 straight years, as well as the Business Journal’s Best Places to Work in Dallas, San Antonio and Austin.
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