Job Description
This position will be responsible for project management in the Investor Center / Remote Office space, including technology rollouts, new site openings, remodeling or relocation of Investor Centers, etc.
The qualified candidate is proficient in project planning, establishing milestones / schedules, maintaining and reporting project status, and interpersonal skills.
S)he is experienced in working with virtual teams, spanning multiple time zones.
This role will also be responsible for most of the hands-on work involved in these projects, including infrastructure and desktop planning and deployment.
Clear communication, professionalism, follow-up, commitment, attention to details is mandatory. Additional duties for this group include resolving hardware and software related issues, coordination and follow-up on user questions or problems and escalation to internal Fidelity departments where appropriate.
Travel required for certain projects to coordinate and implement onsite technologies at Fidelity locations.
The Expertise You Have and The Skills You Bring
Under minimal supervision, coordinate project schedules and assignments for multiple projects
Oversee the health and success of Remote Offices programs / projects small to large in size
Creating and maintaining project plans to track projects and maintenance items
Run regular meetings with the team to review and prioritize maintenance items
Manage project scope effectively
Provide regular formal and informal updates to both technology and business management
Partner with sponsors within the technology and business units, effectively managing positive relationships and open communication
Collaborate with partners / vendors to define project schedules, assumptions and dependencies, issue resolution, and risk management
Produce and distribute status reports
Communicate project plan information, objectives and deliverables to the team
Provide guidance and training to enable other project team members to meet / exceed expectations
Research innovative software and hardware solutions to improve management and maintenance of the environment, present to manager and team member’s these ideas and solutions.
Troubleshooting Win 10-11 based desktop and laptop computers, OS X based laptops, iOS tablets, phones and desktop peripherals including printers, blackberries, displays, etc
The hours for this position will be flexible to cover planned or unplanned events which may include nights and or weekends
5+ years managing technology projects preferably in the Financial Services industry
Tools : Microsoft Office Suite, Microsoft Project, Outlook, SharePoint, team collaboration tools, Visio, HP / Cisco IOS, Poly
Outstanding project management skills, with experience managing multiple projects
Must have a flexible attitude and be able to comfortably accommodate change
Effective problem solving, negotiation and risk management capabilities
Ability to work independently and in a team environment, to deal with constant change, and to participate in continual process improvement
Experience working in an enterprise AD environment
Experience installing software, patches, software updates on desktops and laptops
An understanding of TCP / IP communications protocol
Knowledge of Low voltage, telecommunications technologies
An understanding of HP Network IOS system administration a plus
An understanding of Avaya system administration a plus
Although travel could be up to 40% or more, it will occur on a periodic basis vs. traveling each week.
Certifications :
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