Job Description
Job Description
At Mark Jacobson Toyota, we believe that to deliver the best experience for our customers we must start with the best experience for our associates.
We believe in rewarding success with industry leading compensation programs, a competitive benefits package, and providing work / life balance.
If you are driven to succeed and looking for an opportunity with a growing company, we would love the chance to talk. We are an independently owned business intent on growing our sales and market share which could provide further responsibility and advancement within our dealership.
What We Offer :
- A 5-day work week, plus we are closed on Sundays.
- Leadership that invests in your success.
- Full benefits including, Medical, Dental, Vision and Life.
- 401 (k) plan with employer match.
SUMMARY
Receives payment for service transactions and plays a key role in maintaining or creating customer satisfaction.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Greets customers at the cashier desk in a pleasant and professional manner.
Computes customer bills.
Receives cash, checks and credit card payments from customers; records amount received.
Makes change and issues receipts to customers.
Reconciles cash drawer daily.
Refers customers who have questions about the work performed, additional maintenance, or repairs, etc. to the service advisor or other appropriate individual.
Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
Maintains and files repair orders, rental forms; lists missing documents.
Closes all open invoices.
Assists service department with telephone coverage.
Provides clerical assistance to service departments.
Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
Maintains a professional appearance.
Keeps work area neat and clean.
Performs other duties as assigned.
QUALIFICATIONS
High school diploma or equivalent.
Excellent verbal and written communication skills.
Proven experience in customer service.
Highly organized with an ability to learn quickly.
Proficient with computer skills.
Ability to work and thrive in a fast-paced environment.
Professional and personable demeanor.
Ability to perform basic math and accurately count change.
Fully vaccinated required.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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