Talent.com
Technical Services and Training Manager

Technical Services and Training Manager

Johnstone Supply - J Team GroupGreensboro, NC, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Position Overview

The Technical Services and Training Manager is responsible for leading the technical support, training, and development functions for the company's HVAC product lines. This role ensures that internal teams, customers, and contractor partners receive the technical guidance, education, and support needed to drive product knowledge, customer satisfaction, and operational excellence across the distribution network.

Key Responsibilities

  • Provide advanced technical support to internal sales teams, branch personnel, and external customers regarding HVAC products, applications, and troubleshooting.
  • Develop and deliver technical training programs for employees, customers, and contractors - including in-person sessions, virtual training, and hands-on demonstrations.
  • Manage and develop technical services and training team, activity, processes, and daily operations.
  • Maintain up-to-date knowledge of HVAC products, technologies, and industry standards to ensure accurate and timely technical guidance.
  • Create and maintain training materials, technical bulletins, and reference guides.
  • Support warranty evaluation processes and assist in resolving complex product issues.
  • Partner with vendors and manufacturers to coordinate technical certifications and training opportunities.
  • Track and analyze training effectiveness and technical support metrics to identify trends, gaps, and opportunities for improvement.
  • Collaborate with Sales, Operations, and Purchasing leadership to align technical support and training initiatives with company goals.
  • Manage and mentor any technical support or training staff within the department

Qualifications

  • 10+ years of experience in HVAC technical service, field service, service management or related roles (manufacturer, distribution experience preferred).
  • Strong knowledge of HVAC systems, components, and installation / service practices.
  • Excellent communication, presentation, and training facilitation skills.
  • Ability to troubleshoot and solve complex technical issues.
  • Experience developing technical training materials and leading training sessions.
  • Strong organizational and project management skills.
  • Proficiency with standard office and presentation software; LMS experience a plus.
  • EPA certification or other HVAC-related certifications preferred.

    • Physical Requirements

  • Ability to sit, stand, and move throughout the workday.
  • Occasionally lift HVAC components and parts (up to 50 lbs).
  • Some local travel may be required for training or site support.

    • Job Posted by ApplicantPro

    serp_jobs.job_alerts.create_a_job

    Technical Service Manager • Greensboro, NC, USA

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Mental Health Therapist

    Mental Health Therapist

    Eckerd ConnectsYanceyville, NC, US
    serp_jobs.job_card.full_time
    Copy & paste the link into your browser : .Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibilit.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Team Manager

    Team Manager

    Dunhams SportsAsheboro, NC, US
    serp_jobs.job_card.full_time
    NOTICE TO NORTH CAROLINA APPLICANTS : DUNHAM'S PARTICIPATES IN E-VERIFY IN NORTH CAROLINA.Questions should be directed to 248-530-6700. Dunham’s Sports, one of the largest full-line sportin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Training Specialist

    Senior Training Specialist

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Training Specialist to design and deliver engaging training programs for employees.Key Responsibilities Develop and implement interactive training for new hires ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Learning Program Manager

    Learning Program Manager

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Learning Program Manager to design engaging learning experiences for customers.Key Responsibilities Create and maintain engaging learning content in the LMS and for cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Learning & Development Manager

    Learning & Development Manager

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Learning & Development Certification Manager.Key Responsibilities Oversee the development and management of software product certification programs Design and facilita...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Training Consultant

    Training Consultant

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Training Consultant to design and maintain training programs for the Claims organization.Key Responsibilities Facilitate planning sessions with stakeholders to define t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager of Learning Experiences

    Manager of Learning Experiences

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Learning Experiences to lead digital learning ecosystems and knowledge-sharing frameworks. Key Responsibilities Provide work direction and coaching to the team,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Forklift Technical Trainer

    Forklift Technical Trainer

    Tri-Lift Industries IncGreensboro, NC, US
    serp_jobs.job_card.full_time
    The Forklift Technical Trainer is responsible for delivering high-quality technical training programs for forklift equipment to internal employees and external customers. This role ensures that tech...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Project Manager - Service Delivery

    Project Manager - Service Delivery

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Project Manager for Service Delivery.Key Responsibilities Plans, defines, and delivers projects while ensuring adherence to budget and timeline Acts as a liaison betwe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Principal Technical Program Manager

    Principal Technical Program Manager

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Technical Program Manager.Key Responsibilities Define and govern processes for Production Incident, Problem, Change Management, and escalations for services i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Delivery Manager

    Service Delivery Manager

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Delivery Manager who will be responsible for exceeding client expectations by supporting consumers on software and services. Key Responsibilities Manage client s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager of Professional Services

    Manager of Professional Services

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager of Professional Services.Key Responsibilities Oversee partner implementation projects, including integration planning and timeline management Develop project p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    California Training Manager

    California Training Manager

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Training Manager (Short-Term).Key Responsibilities Oversee training programs and report on progress and areas for improvement Manage staff involved in training develop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Contact Center Trainer

    Contact Center Trainer

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Trainer - REMOTE.Key Responsibilities Design and maintain training materials and deliver engaging training sessions Identify training needs and develop ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RN Leader Wanted : No Nights. No Weekends. TotalAutonomy.

    RN Leader Wanted : No Nights. No Weekends. TotalAutonomy.

    Southern Health PartnersCedar Grove, NC, United States
    serp_jobs.job_card.full_time
    Take the Lead in Patient Care — FT RN Medical Team Administrator.Hour Day Shifts | 7 : 00 AM – 7 : 30 PM | .Leadership Role | Sign-On + Retention Bonuses | Low B...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Senior Manager, Client Services

    Senior Manager, Client Services

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Client Services (Short Term).Key Responsibilities Manage direct reports and oversee the development and execution of medium to large-scale projects Bal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Program Manager, L&D

    Senior Program Manager, L&D

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Program Manager, L&D.Key Responsibilities Design and manage leadership training programs from concept to delivery Build and facilitate training programs for man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Technical Trainer

    Technical Trainer

    VirtualVocationsGreensboro, North Carolina, United States
    serp_jobs.job_card.full_time
    A company is looking for a Technical Trainer to develop and conduct training programs for the NAVAIR Acquisition Management System (AMS) tool suite. Key Responsibilities Develop high-quality train...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30