Applications Support Analyst

Grow your career as an Applications Support Analyst with an innovative global bank in Tampa, FL. Contract role with strong possibility of extension.

Will require working a hybrid schedule 2-3 days onsite per week.

Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide.

You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.

Contract Duration : 7+ Months

Required Skills & Experience

• Bachelor’s / University degree or equivalent experience in technical skills.
• 3+ years of experience in an application support role with a good understanding of application support procedures and concepts and commensurate people management experience.
• Experience with real-time monitoring systems and implementations
• Strong analytical and problem-solving skills with a data and metrics driven approach. Effectively share information with other support team members and with other technology teams and ability to create senior management reports (MIS) and presentations.
• Ability to communicate effectively to relevant stakeholders demonstrating progress, highlighting issues, risks and potential opportunities.
• Good conceptual understating of Database Management and tools is required with an ability to form and decipher complex RDBMS queries.
• Must have a fundamental exposure / experience with web applications with hands on experience with development tools and technologies.

Have worked on applications monitoring tool(s)

Desired Skills & Experience

Experience working as a developer.

What You Will Be Doing

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Provide hands-on application support using monitoring tools, database management tools and software implementation experience.
• Support web applications implementations with hands-on experience in development tools and technologies.
• Participate in application releases, from development, testing and deployment into production.
• Act as a liaison between users, interfacing with internal technology groups and vendors. Provides technical oversight across systems and applications, leverages skills across apps support area.
• Provide technical and business support for users of the applications.
• Perform post release checkouts after application releases and infrastructure updates.
• Analyze applications to identify Risk, vulnerabilities and security issues.
• Oversee resolution of major system outages ensuring communication to interested parties, including start of day checks, continuous monitoring, and regional handover.
• Resolve problems by identifying and selecting solutions in cooperation with the development colleagues to prioritize bug fixes and support tooling requirements.
• Oversee process for technical issue escalation; prioritizes technical issue resolution.
• Develop and maintain technical support documentation.
• Assist in managing an applications support team including supervising the activity of others and create accountability with those who fail to maintain these standards.
• Responsible for volume, quality, timeliness of end results and shared responsibility for planning and budgets.
• Ensure resource gaps are addressed as a priority to avoid business service disruption.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area;

influences resource planning.