IT Support Specialist

Job Description

Job Description

Job Title : IT Support Specialist

Department : Information Technology

FLSA Classification : Exempt

EEO Code : Executive Exemption

Workers' Comp. Code : 8810

Status : Full-Time

Reports to : IT Administrator

JOB SUMMARY

The IT Support Specialist is responsible for providing technical support to end-users.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide first-line support for hardware, software, and network issues.
• Set up and configure new desktop computers, peripherals, and software applications.
• Educate end users on the effective use of desktop applications and systems guiding best practices and troubleshooting techniques.
• Work with other IT team members to escalate and resolve more complex issues.
• Assist and give insight on IT Projects.

MINIMUM QUALIFICATIONS

• Education : High School Diploma
• Certification : A+, Net+, Sec+, CCNA preferred.
• Knowledge of the TCP / IP Model
• Proficient with the Windows Operating System
• Familiarity with hardware components and peripherals (printers, scanners, etc.)
• Familiarity with Microsoft Entra ID
• Ability to diagnose and troubleshoot problems.
• Effective communication skills, including both written and verbal.

EQUIPMENT USED

Laptop

MENTAL & PHYSICAL DEMANDS / WORKING CONDITIONS

• Mental Effort : Ability to question and analyze complex information.
• Working Conditions : General office conditions apply such as moderate temperature and noise levels.
• Physical Requirements : Ability to sit for extended periods. Climb Ladders, lift up to 50 lbs, Crouch.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

HSCL is an Equal Employment Opportunity Employer that embraces and practices diversity, reflecting the communities we serve.

The job description does not constitute a written or implied contract of employment. HSCL reserves the right to revise or change job duties and responsibilities as needed.

Requirements represent minimum levels of knowledge, skills, and experience required.