WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.
You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.
You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives;
reports budget concerns to manager.
- Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.
- Assists with management of daily arrivals and departures in reservation system on assigned shift.
- Addresses and manages complaints, grievances, or concerns from team members on assigned shift.
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.
- Bachelor's degree from four-year college or university; or one year of related experience and / or training; or equivalent combination of education and experience.
- Ability to maintain a high level of confidentiality and professionalism.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Must be proficient in Microsoft Office applications (Word, Excel, Outlook, and have knowledge of hotel software.
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Flexible to work all shifts including nights, weekends, and holidays as business needs dictate.
STAY IN THE GAME. FOLLOW US.
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