Lead IT Consultant

What’s behind one of the world’s top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win.

Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and talented colleagues who want this to be the best pizza company in every neighborhood.

Please ensure you read the below overview and requirements for this employment opportunity completely.

And, we’re having fun doing it! Whether debuting technology firsts, or creating delicious new menu items, we’re dedicated to our customers and focused on making great pizza and more in approximately 11,250 stores in 75 markets around the world.

Job Description

20%) Operational Training

• Develop overall strategy to implement DPII IS tools’ training requests.
• Develop and / or restructure IS tools for International markets and provide ongoing support and analysis for effective utilization of these tools.
• Train markets on how to effectively use data gathered in Pulse Web Reporting (PWR), Pulse, Online Ordering, PWR OER, Blueprint for Profit, High Performance University, International Online Ordering (OLO) and other IS solutions to improve their store operations.
• Develop a training strategy for DPII IS tools and Pulse modules.
• Create a plan to support the training strategy.
• Develop the materials required for the training plans with Manager Training & Global Support Services to ensure compliance with country specific information.
• Collaborate with international management to determine a training schedule for store team members.
• Record results to establish training baselines.
• Partner with Manager - Training & Global Support Services to provide actual training modules for both Domestic and International requests.
• Develop hardware and infrastructure training modules.

Internal :

• Develop IS tools for DPII field personnel and provide ongoing support and analysis for effective utilization of these tools.
• Partner with PulseCare managers to review current training needs.
• Develop training modules specific to PulseCare requests.
• Assist with best practices review for Level 1 and Level 3 technicians.
• Collaborate with international management to determine a training schedule for DPII field personnel.

20%) Communicate with International Markets

• Maintain open communication with area leaders and In-Country personnel.
• Weekly calls with Area Leaders to get updates.
• Respond to questions and concerns from operations or IT personnel.
• Discuss DPII IS solutions’ software needs, hardware needs and associated costs with potential new customers or existing customers.
• Organize and manage PULSE and other IS solutions’ rollout schedule with in-country personnel.
• Troubleshoot and resolve reported issues.
• Support the process that provides successful development, testing and deployment of all new IS systems’ product hardware and software to the international store community.
• Maintain positive relationships with all applicable department teams members to ensure accurate and timely delivery.
• Work with third party vendors (when applicable) to ensure the current processes are maintained and ensure vendor relationships are preserved.
• Test all new software products thoroughly and provide test results to Operations Technology Coordinator and IS Engineering teams.
• Escalate any product issues to Project Coordinator and Management for prioritization.

20%) New Market Configuration and Training with International Markets

• Travel to international locations and train IT staff on DPII IS solutions’ configurations and setup.
• Train IT staff on basic support and system use.
• Train Office staff on DPII IS solutions’ use and reporting.
• Train in store personnel on DPII IS solutions’ use.
• Train DPII field personnel on IS solutions’ use.
• Assist in translating IS tools’ to native languages.
• Work through issues and communicate with Development as needed.

15%) On Site Support

• Travel to international locations when requested by the customer or as needed.
• Provide consultation and / or support as needed on requirements gathering for new requests.
• Assistance for new store growth.
• Assistance with upgrades / conversions.
• Additional training as needed.
• Training on Pulse, Pulse Web Reporting (PWR), PWR OER, international online ordering (OLO), Blueprint for Profit, etc.

15%) New and Retrofit Store Deployment

• Perform all new and conversion DPII IS solutions’ store deployments.
• Manage, and maintain strategic goals and objectives as they relate to store deployment.
• Review deployment metrics to ensure compliance to objectives.
• Ensure store conversions meet minimum objectives.
• Maintain awareness of new technology for software deployment.
• Keep International customers aware of current technology and coming technology so they can plan appropriately.
• Work closely with E Commerce team to deploy International OLO solutions.
• Ensure consistency between deployment, staging, and sales to ensure compliance with objectives.
• Process franchisee questions regarding simple billing questions in a timely fashion.
• Assist in upgrade initiatives during scheduled DPII IS solutions’ releases.

10%) Customer Acceptance Testing

• Perform customer acceptance testing for all new DPII IS solutions’ software releases to ensure international functionality is not adversely affected and works properly.
• Gather operating requirements for government certification (if needed).
• Test and certify all new software functionality prior to deployment.
• Review customer requirements to ensure all documented functionality is tested.
• Record all test results to be stored in a centralized location.
• Communicate test results with project coordinator and Operations Technology management team.

Qualifications

Minimum 2 years of project support experience, primarily project task scheduling and managing multiple relationships with project stakeholders including internal and external clients.

Experience in software deployment applications including SMS or similar products preferred. Experience or familiarity with :

• Project planning, project scheduling and issue identification.
• Microsoft Office, specifically Excel, Visio, and Project.
• Ability to communicate with all levels of the organization.
• Ability to speak Spanish, Portuguese, French, Hindi, Mandarin or Arabic preferred. Other second languages are still a plus however.
• Excellent organization and time management skills to ensure project completion.
• Software installation, configuration, training and store operations background is highly desired.
• Must be able and willing to travel to international countries (25-40% of time) in some cases, staying in-country for 1-3 weeks to complete initial configuration, installation and training of solutions.
• Ability to accommodate cultural differences when travelling to foreign countries.

Additional Information

MUST speak Spanish (will be traveling throughout Mexico & South America for on-site support and training of POS systems at new Domino's.

Can be located in Ann Arbor, MI or South Florida.

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