Medical Office Receptionist - Southeast - Family Medicine

The primary goal of the El Rio Health

Medical Office Receptionist is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

nEssential Job Functions : n nPerforms and / or completes all clerical and non-clinical assigned duties, tasks, n nresponsibilities and assignments for a Medical Office Receptionist within reasonable time frames while meeting established rates of performance for the position;

ensuring the highest standards of excellence and the lowest of error rates in performing assigned duties. n nMaintains proficient skill levels that meet defined performance expectations for a Medical Office Receptionist, as evidenced by successful completion of competency skills evaluations for this position on an annual basis.

nMaintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to work areas, workstations, hand washing, etc.

as required for a Medical Office Receptionist nDemonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Medical Office Receptionist.

nMaintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.

nUnderstands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements (AIDET) at all times with all patients, visitors, and employees.

nEnsures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards;

adheres to Health and Safety Policies and Procedures. nParticipates in all safety programs, which may include assignments to an emergency response team.

nDemonstrates at all times a professional attitude and acceptable job performance for all clerical and non-clinical duties, tasks, responsibilities, and assignments for this position at any El Rio Health location or assignments that supports the operational needs of El Rio Health and as assigned by organizational leadership.

nPrepares and maintains the front desk / reception area for receiving patients, maintaining a clutter-free professional workstation.

n n nCompletes and documents all of the required patient information related to eligibility, insurance verification, and demographic data, as, documents patient responses and the employee’s actions into the Electronic Practice Management (EPM) program prior to patients seeing a provider.

n n nSchedules and manages patient appointments, both in person and by telephone, assists patients at kiosks, while expressing and demonstrating a supportive and positive attitude at all times.

nNotifies back-office staff when walk-in patients present needing a medical assessment. nEnsures that patients and visitors are consistently informed of nurse / provider wait times.

nEvaluates problems, situations, or issues presented to the employee for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem- solving skills appropriate to the position and authority for a Medical Office Receptionist.

nEnsures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments.

nGenerates and provides a diverse set of reports as assigned or requested, by using available reporting programs linked to organizational software databases, programs, or systems.

nCommunicates with Providers and staff any reported outstanding items for tasking and completion by the appropriate and responsible individuals.

nEnsures a work environment safe and free from hazards; identifies and reports safety issues or hazards and immediately addresses or informs management, adheres to Health and Safety Policies and Procedures, nConsistently acknowledges and greets patients / visitors in a warm professional manner by maintaining eye contact, and a friendly professional smile.

nCommunicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal / external clients or representatives, successfully conveying and exchanging information in a positive manner.

nDemonstrates self-initiative by being aware of work environment and acts, as a team player, to assist co-workers and others.

nMaintains and displays a respectful and positive attitude. nServes at all times as a positive and effective role model to patients, co-workers, employees, and students.

nParticipates in a learning environment by being willing to train and learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to employees, as well as all internal / external clients or representatives.

nAccurately handles all cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedures;

collecting copayments and coinsurance amounts from patients, ensuring issuance of required receipts for all funds received and transactions.

nMaintains sufficient amounts of change in cash drawer, balancing assigned cash drawer and receipts with consistently high level of accuracy at all times;

documenting and communicating any discrepancies with a cash drawer balance. nPrepares daily account deposit documents, confirming all currency and deposit totals in compliance with all established cash handling policies and procedures.

nIn accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off / approved in a timely manner.

nThrough structured learning, peer mentoring and ongoing training opportunities employees must be able to demonstrate an understanding, knowledge, and computer mastery of all El Rio Health systems and programs.

nParticipates in continuing education and organizational sponsored events and committees, understanding that these activities contribute to employee growth and to the improvement of operations within El Rio Health.

nMeets and conforms to the operational needs of El Rio Health as determined by management. n n nMinimum Education and Experience : n nHigh School Diploma or General Education Diploma (G.

E.D). n n nIf applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

n nRequired Licenses, Certifications, and Registrations : n nCurrent certification in Basic Life Support (BLS) for health care providers.

nLevel I fingerprint clearance card : current valid and in good standing or have applied for it within seven working days after beginning employment.

nEmployees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday.

If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

n nPreferred Education, Experience, Skills, Abilities : n nMedical Office certification from an accredited technical program or college.

n n nBilingual (English / Spanish) with the ability to speak, read and write in both languages. n nEl Rio Health is a diverse and inclusive organization.

We are invested in helping you and your family Create Tomorrow. n