Customer Service Optician

Job Description

Job Description

Customer Service Optician needed

Would you love to solve problems to help people live better lives? Our team needs a compassionate and dedicated professional to help our patients leave our office looking stylish in their perfect new pair of glasses.

This is a full-time position offering the stability of a career in healthcare with a 4-day work week and no weekends.

NO Experience Needed :

Prior medical office or eyecare experience is a plus, but it’s certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning!

If these sound like you, please apply!

• You’re a natural problem solver, and hearing things like these glasses don’t fit or I can’t get used to seeing with these things gets you pumped up to work your magic.
• You are comfortable with technology and open to learning new applications and software, you’ll harness the tools around you to make your job as easy or effortless as possible.
• Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.
• You can get along great with anybody, are full of energy and people feel charged up just being around you.
• You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
• You’re known for doing what you say you’re going to do. Your reputation reflects honesty and integrity.
• You don’t know the meaning of someone else’s problem or that’s not my job. You’re always willing to jump in and help.

What you’ll be doing

You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more.

People walk in not being able to see, and you’re the one that sends them out looking great and SEEING great! This is not just a sales job, your role is to be an educator and a style consultant.

Some of your duties will include :

• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.
• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.
• Educating first-timers on how to use and take care of their glasses
• Troubleshooting prescription issues and miscellaneous repairs
• Taking accurate measurements for all lens styles and prescriptions
• Checking new glasses for fit and making adjustments
• Billing insurance
• Consistent training for optimal career growth
• Educating patients on what their insurance and / or saving plans cover
• Keeping the optical space looking clean, neat, and welcoming
• Doing inventory, ordering, sending and receiving shipments

About Us

We are a family practice providing care to Omaha since 1989. We remain at the forefront of cutting edge technology, and contribute to the advancement of patient care innovation and speciality care services.

As we continue to evolve, we believe it is important to invest in our work family and optimize for your long-term career happiness.

We offer (upon eligiblity) :

• Healthcare, Dental, and In-House Vision Benefits
• PTO and paid holidays
• 401K
• CEU reimbursement and Uniform allowance
• Quarterly Employee Bonus

Come be a part of our Exclusively Eyecare family!

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