Director, End-to-End Operations

JOB SUMMARY :

The Director of End to End (E2E) Operations will oversee the implementation and evolution of the E2E Operations team. She / he will oversee the operations team with day to day supervision, continuous improvement by maximizing technology to scale and grow the business and proven people development passion.

JOB DUTIES & RESPONSIBILITIES :

• Manage day-to-day operations of the mortgage as a solutions business for clients
• Provide guidance and subject matter knowledge for the design and development of training plans for the mortgage operations team
• Supervise the mortgage production, and KPI review and assist in reporting to executive leadership
• Develop an understanding of business concerns and develop process and improvement that provide solutions
• Collaborate with key stakeholders across the organization to drive quality improvement in E2E Mortgage Operations
• Lead by example demonstrating and encouraging a positive and inclusive office / remote culture driven by performance, accountability and can-do attitude through show coaching
• Perform interviews to generate growth and foster inclusive work environment
• Effectively communicate client and staffing needs while balancing the needs across Maxwell
• Emulate Maxwell’s vales (ROCK’s) in your day to day work

SUPERVISORY RESPONSIBILITIES :

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

SKILLS & ABILITIES :

Knowledge of LOS systems and processes (MeridianLink preferred)

PREFERRED EXPERIENCE :

• Ten years of management experience in all aspects of mortgage origination, (processing, underwriting, closing & funding)
• Hands on experience in building and using pipeline management reports
• Experience directly managing large groups of staff and managers (30+)
• Experience working & managing in a remote environment for a minimum of 2 years
• Experience working in the following channels : Wholesale, Mini-Correspondent, Correspondent

COMPETENCIES :

list of the five role specific competencies identified on the career development framework)

• Coaching Ability
• Executive Presence
• Problem Solving
• Servant Leadership
• Decisive

PHYSICAL REQUIREMENTS :

Ability to sit / stand at a desk for 8 hours.

COMPENSATION RANGE : $150,000-$160,000

About Maxwell Financial Labs, Inc.

WHO WE ARE...

Maxwell was founded in 2015 by homebuyers who were shocked by the complexity

and inefficiencies of the mortgage process for borrowers and lending teams alike.

We’ve created a platform that has not only streamlined the process and made it

more efficient - closing loans 45%+ faster - but has made mortgages more accessible

in the process. Our mission is clear : democratize mortgage by helping lenders work

more efficiently and stay compliant while eliminating the barrier to entry and the

stress for the borrower.

We are a company focused on a supportive, diverse, and inclusive culture - live

through our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" - to

bring equality to the mortgage process and spread financial empowerment.

Intrigued? Read on and say hello!

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating

to change a multi-trillion dollar industry. We offer meaningful equity at a growth

stage company, a competitive salary, top-tier medical, dental and vision insurance,

and flexible work hours and vacation time. Here are our awesome benefits in black

and white :

Competitive pay and meaningful equity as an employee at a fast-growing,

venture-backed company. We want you to participate and make decisions as an

owner with our future in mind

Employee-centric environment - initiatives in place to create an environment of

belonging and inclusion and career path plans based on achievable goals and not

tenure or nepotism.

A 401(k) and top-tier insurance plans to select from along with a FSA and HSA

where you can set aside pre-tax money for out-of-pocket expenses

Flexible time off plus all 10 major holidays and 1 floating holiday for your birthday,

religious holiday or other special day of your choice

Two volunteer days - paid days off to volunteer each year at the charity of your

choosing

An Even Merrier Holidays when we shut down the office between Christmas and

New Years so you can enjoy more time with your loved ones

A powder ski day for that one day when you’ve just got to hit the slopes with no

lift lines

OUR APPLICATION PROCESS

At Maxwell, we value our differences, and we encourage all especially those whose

identities are traditionally underrepresented in tech organizations to apply. Maxwell is

an equal opportunity employer. We do not discriminate on the basis of race, religion,

color, gender expression or identity, sexual orientation, national origin, citizenship, age,

marital status, veteran status, disability status, or any other characteristic protected by

law. If you require further accommodations or have questions regarding accessibility of

our roles, please reach out to [email protected]. All employment decisions at

Maxwell are based on a person's merit, business needs, and role requirements.

At Maxwell, we're looking for candidates with great experience and alignment with our

core values. This is a full-time, salaried role based in Denver, CO. While we appreciate the

interest, we are not accepting opportunities from contingency staffing agencies.

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