Vice President (VP) of Account Management/Customer Success

Company Overview : PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers.

We are a fast-growing Series B company, trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

About this Role : We seek a driven and experienced Vice President to lead and scale our Account Management / Customer Success function.

You and your team own the relationships with our install base of hospitals and health systems and drive value, satisfaction, and revenue growth.

What you will do :

• Ensure our customers get the maximum value from our platform, understand the benefits we deliver, stay satisfied, and grow with us.
• Lead, hire, and mentor a high-performing team of Account Management Directors, Account Managers, and Implementation Managers.
• Develop playbooks and repeatable processes to spot and act on opportunities for growth within existing accounts.
• Develop strategies to proactively spot and mitigate account risk to keep churn low.
• Build strong / multi-level relationships with our install base.
• Work closely with sales, product, and operations to align on customer needs and market demands.
• Advocate for provider needs and insights across the organization, influencing product development and business strategy.

What you will bring :

• Proven experience leading and scaling customer success and account management teams at high-performing enterprise SaaS companies, preferably in healthcare.
• Minimum of 10 years of experience in Account Management and Customer Success leadership roles.
• Proven track record of cultivating a network of senior industry relationships.
• A demonstrated data-driven approach to decision-making.
• Startup mentality with a bias to action, impact, and the ability to flex in a fast-paced environment.
• Exceptional communication skills, with the ability to present and engage at all levels of the organization.

What we offer :

• Join a fast-growing company at the forefront of transforming healthcare affordability.
• Be part of a meritocratic and results-oriented culture where your contributions directly impact our success.
• Collaborate with a passionate and driven team dedicated to making a difference in the healthcare industry.
• Competitive compensation package, including equity options.

$200,000 - $300,000 a year

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