Senior Manager - Product Strategy

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GCS is the B2B payments division of American Express, enabling businesses globally to pay for and finance what they need to grow their businesses.

GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem.

The B2B Solutions team is focused on building new business models, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients.

This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap.

How will you make an impact in this role?

• Set the long-term product strategy for our largest digital B2B payments solution, Buyer Initiated Payments (BIP), and define how it fits into our broader B2B solution portfolio long term
• Enable the Account Management organization to offer enhancements at scale, launch into new segments and improve the way we engage with our customers
• Drive uptake of new BIP product features that offer greater flexibility for our Buyer and Supplier customers
• Transform the B2B Buyer digital experience by linking to other B2B assets

Responsibilities

• Define BIP’s product strategy and positioning within the B2B product portfolio and gain consensus across partners to ensure sustainable growth
• Cultivate a deep understanding of customer needs from existing portfolio and pipeline in order drive roadmap enhancements
• Support Sales and Account Management teams to prioritize high-potential opportunities and identify improvements to collateral, training and customer targeting
• Help launch new features and expand into new markets, leveraging insights from our top customers to ensure scalability
• Understand current B2B landscape for customers while identifying unresolved pain points
• Collaborate with B2B Solutions partners to drive the future of our Product set through both proprietary and partner channels
• Lead internal partnerships to drive continued improvement and growth
• Maintain a pulse on the external environment in our space and identifying where Amex should pursue incremental opportunities

Minimum Qualifications

• 5+ years' experience in management consulting, corporate strategy and / or payments product management
• 2+ years’ experience leading a multi-rail B2B payments solution (i.e., ACH, ACH+, Virtual Card)
• Critical thinker and initiative-taker with strong problem solving and analytical abilities
• Proven ability to collaborate with Field, Product Development, Pricing and technology teams to deliver product enhancements, process improvements or major sales initiatives
• Enjoys shifting from whitespace strategy design to leading tactical, in-year initiatives that drive product uptake
• Strong P&L approach able to consistently link potential enhancements to customer need and bottom line
• Bias towards action proactively engages with partners to identify and remove barriers to progress
• Outstanding relationship management skills across a diverse network, including collaborating with and influencing partners and leadership
• Excellent verbal and written communication skills and executive presence, including the ability to present to and work with senior leaders
• Demonstrates a growth mindset that embraces change and is adaptable to a dynamic, fast-paced environment
• Solid understanding of B2B payment products and buyer / supplier ecosystems
• Bachelor's degree or equivalent years of experience

Preferred Qualifications

• Experience in supply chain finance and / or receivables finance; FinTech or digital payments platform / provider
• Experience launching / scaling new products or features in the corporate or B2B payments space

Salary Range : $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago