Dispatcher - Mechanical

Description

DAYTIME SHIFT (9am - 6pm)

$20 to $23 an hour based on experience

This is NOT a remote position , but you may have the opportunity to work from home a percentage of the time after 90 days of training (Hybrid).

WHO WE ARE

ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community.

We're pleased to have a diverse group of employees and believe strongly in a work / life balance while building long-term, trusting relationships with our customers and employees.

At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.

HOW YOU CAN HELP US

As ABC's Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC's regular business hours.

WHAT YOU'LL DO

• Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
• Provide timely and accurate information to incoming customer requests.

Schedule service appointments.

• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy / plan for each department / service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Provide timely and accurate information to incoming customer requests.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Requirements

WHAT WE LOOK FOR

• Previous scheduling and call center experience preferred.
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication / information sharing.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Excellent team player with commitment to company values.
• Proficient in Spanish a plus.
• Ability to sit for long periods of time.

WHAT WE OFFER

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program : 16 hrs. a year of Approved Volunteer Time Off (VTO)

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening.