Seeking a highly professional L&D Specialist to join a Fortune 100 FinTech Company. In this role, you support the largest job family of 15,000 software engineers to enhance learning and development.
Role includes monitoring multiple slack channels, enrolling associates in courses, managing facilitators for courses, and running reports in learning management system.
Also includes data collection and reporting for program support.
Responsibilities :
- Respond to learner inquiries via slack, shared mailboxes; redirect inquiries to the appropriate owner when necessary
- Support the Delivery Manager to manage program operations and logistics
- Manage email and slack communications for : facilitators, new hires, and people leaders
- Creating and registering all learning course sessions via One Learn for learners
- Updating all necessary course quick links, placeholders, and calendar invites
- Working with cross functional teams providing necessary, timely and accurate data to ensure seamless processes and experiences
- Attending learning sessions to help support and monitor learner needs
- Leveraging zoom for all sessions and assisting hosts and facilitators
- Maintaining accurate documentation of all learner sessions
- Accurately maintaining trackers, reporting and project management tools to reflect progress each and engage in sprint and planning activities
Preferred Abilities :
- Strong communication
- Strong time management
- Strong organization skills
Qualifications :
- Bachelor’s degree preferred
- 2-3+ years of experience in a high-volume client support role
- Proficiency in Google Suite (strong Google Sheets experience)
- Proficiency with Slack channel management and responses preferred
- Ability to coordinating facilitators and enrollments for courses
- Learning management system experience preferred
- Ability to identify process improvements
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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