Talascend is seeking a Technical Support Specialist for placement in Smyrna Tennessee.
Responsibilities :
- Ideal candidate is an auto technician who is tired of turning a wrench but still wants to be in the auto industry and use their technical / mechanical knowledge
- Replies to TECH LINE cases via email or phone and / or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
- Collects and documents technical information on new vehicle incidents requiring repairs prepares reports regarding such incidents for further investigation by engineering staff.
- Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance service or repair.
- Provides support consistent with brand values profitability and cost reduction goals
- Documents all cases with required information searches database for similar and related matches updates existing reports and closes out completed reports.
Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments.
- Teams with people from other organizations independent of borders functions regions and affiliates to complete reporting requirements.
- As necessary performs other related duties of which the above are representative.
Minimum Qualifications :
Job Knowledge and Skill : Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles well-versed in use of technical service manuals and tools.
Good interpersonal and communications skills.
- Experience Three or more years of automotive experience plus one or more years of directly related professional level experience.
- Education : AA degree preferred. Consider equivalent related college or technical courses seminars and in-house classroom training.
- Certification as an ASE Master Technician or equivalent preferred.
- Computer Skills : Knowledge of word processor spreadsheet other PC applications etc. to output routine products with similar non-creative formats.
- Typing Test is required with all candidate submittals.
Schedule :
- Typing speed of 30wpm or better.
- Work W F in office 3 days
- 7-4 CST shift every couple months required
- 9-6 shift for two week duration -scheduled in advance
- Saturday 8-2 : 00 shift on rotational basis - scheduled in advance
- No Travel
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