Call Center Debt Collector

Job Description

Job Description

Description :

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country.

Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection.

Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Collector to join our team. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team.

We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance.

We strive to promote from within, offering excellent career advancement opportunities for high achievers. We are seeking talented, driven, high performing Debt Collectors to join our team.

Collectors are responsible for contacting individuals about their accounts and negotiating payment arrangements and settlements.

The office is located at 14055 Riveredge Drive, Tampa, FL 33637 and the role is fully onsite for the first 90 days of employment with potential flexibility after.

Start date is October 7, 2024. The base hourly rate for this position is $17.00-$20.00 plus uncapped commission.

The schedule is Monday Friday - 8 AM - 7 PM, no weekends.

Responsibilities of a Debt Collector include

• Outbound Call Center
• Negotiates settlements & repayment agreements with debtors
• Record accurate and detailed notes; update account status and card member’s information into computer system
• Meet and / or exceed performance goals, deadlines and objectives
• Comply with FDCPA and state consumer protection laws
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Other duties as assigned

Requirements :

• Above average phone skills
• Strong negotiation & communication skills
• Well organized, results driven
• Effective decision-making skills
• Basic computer skills
• Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and / or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match.

No phone calls, No agencies, EOE, drug free workplace.

Please review our Applicant Privacy Notice :

http : / / www.zwickerpc.com / job -applicant-privacy-notice /