Front Office Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives.

Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

For more information, visit .

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience.

The Front Office Specialist will also perform the necessary administrative responsibilities needed to create a smooth check-in / out experience for patients.

Responsibilities

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support

Provide exceptional customer service during every patient encounter (in person or via phone).

Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

Answer phones (both external and internal); assure prompt, courteous service at all times

Practice urgency at all times with patient’s time, as well as doctor’s time and schedule

Double check insurance authorizations to ensure completion and build accurate flow sheets

Knowledge of common fees charged for common visits

Check out patients and collect correct payments

Manage patient flow in the office

Complete daily reconciliations / close day / countdown cash drawer

Comply with all company policies and procedures including HIPAA

General office duties and cleaning to be assigned by manager

Other Skills and Abilities

Reliable transportation that would allow employee to go to multiple work locations with minimal notice

Ability to work weekends when applicable

Desire to gain industry knowledge and training

Demonstrates initiative in accomplishing practice goals

Ability to grow, adapt, and accept change

Consistently creating a positive work environment by being team-oriented and patient-focused

Commitment to work over 40 hours to meet the needs of the business

Ability to interact with all levels of employees in a courteous, professional manner at all times

High school diploma or general education degree (GED); or one-year related experience and / or training; or equivalent combination of education and experience

Requirements :

Basic computer skills

Ability to read, analyze and interpret information

Favorable result on Background Check

Must have own vehicle and be insured, licensed driver in current state of residence

Must be at least 18 years of age

Preferred Knowledge / Skills / Abilities :

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

HIPPA : All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical Requirements :

Regular bending, lifting, carrying, reaching and stretching

Ability to move throughout the office

Ability to remain standing for long periods of time

Lifting heavy boxes and accessing high shelves

If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process with you and find reasonable accommodation.

Work Environment :

Problem solves, reasons and resolves issues effectively

Use independent judgment and discretion

Meet customer expectations

Work under stress with interruptions and deadlines

Use computer effectively and view computer screen

Exhibit empathy in all situations

Work changing schedules to meet business demands

Benefits :

Medical, Vision, Dental

401k + Employer Matching

Paid Time Off, Holidays

Competitive Base Pay + Bonus

Optical Education Reimbursement

Paid Maternity Leave

If you need assistance with this application, please contact (phone number removed). Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.