Hybrid Remote Software Training Specialist

We are hiring a Training Specialist for our Long Beach location.

• Essential : This is a hybrid position that operates partially at our Long Beach HQ. Two days in the office are required (Tues and Fri)
• It’s expected the candidate also maintains a home office with the requisite hardware / software to perform this role effectively.

NO OUT OF STATE OR RELOCATION CANDIDATES PLEASE!

The role involves the execution of multiple training sessions daily across various existing customers. You will schedule, facilitate, and complete the required process steps at the conclusion of each training session to include, but not limited to, the final activation of given products contracted for the dealer in question.

As a dedicated Training Specialist, you will join our existing Training Team and report directly to our Training Coordinator.

We look forward to speaking with you if your approach (helpful, friendly, detailed) and mindset (hard worker, problem solver).

The Training Specialist will be responsible for the following :

• Evaluate each project as it comes across your desk and promptly act to schedule a training day of remote (Zoom) instruction on our core Communication, Payment, Scheduler, and other select products.
• Provide prompt response to complete training at the earliest possible opportunity.
• Ensuring customers have the knowledge required to successfully utilize our suite of products with an emphasis on how to use the platforms and what value does it drive.
• Keep an accurate running forecast of orders to be trained / activated in a given month for financial production planning and weekly reporting to executive leadership.
• Work closely with your Training Coordinator and Director, Training, along with Deployment & Support team members, to respond with a sense of urgency to customers needs / requests.
• Communicate effectively and participate in constant improvement of our overall training process to include but not limited to participant tracking, rescheduling of missed training, and written post-training assessments.
• Stay up to date and informed on product changes to maintain expert level knowledge of our software tools.

Skills and Qualifications :

• Essential : Good communication skills both written and verbal.
• Essential : Be well organized and respond with a sense of urgency both internally and externally.
• Essential : Be adept at learning / absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.
• Preferred : experience with SaaS software training
• A Plus : automotive industry training experience

We Offer :

• A casual, flexible working environment
• A welcoming, inclusive culture where ideas are shared and people are encouraged to contribute
• Competitive salary
• Paid medical / dental / vision / life / disability benefits
• Unlimited vacation time (subject to some practical constraints)
• Gym membership allowance
• Cell Phone / Internet Allowance
1 day ago