Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Vendor Manager is accountable to lead, guide, and direct the vendor aspects as it relates to the contractual agreements outlined in the Statement of Work SOW .
This role is responsible for managing the relationship of the vendors and coordinating numerous tasks and projects that will drive overall performance.
The Manager will have direct accountability for service level performance, and partner with other vendor management areas to support their designated areas of responsibility that aligns with the CVS Health model of customer and pharmacy satisfaction programs.
The Manager must align and deliver on stakeholder and business performance. The Manager will participate in projects at the stakeholder level as assigned.
This role requires business operational acumen to communicate effectively with both internal and external operational teams.
The Manager is expected to evolve and improve vendor processes including but not limited to reviewing or recommending innovative solutions that will impact our clients and members, strategic planning, analysis of data, and overall operational performance of key deliverables.
Required Qualifications
Bachelor’s Degree or equivalent work experience
6+ years Healthcare and / or PBM experience
4+ years C-level experience
1+ years Resource Planning Operations experience
1+ years of vendor volume and staff forecasting experience
Regular and reliable attendance
Colleague will be required to work mandatory overtime / extended work week when needed
Advanced computer skills Visio Professional, Word, PowerPoint, Outlook, Excel, TEAMs, WebEx
Excellent communication skills, both written and verbal
Willingness to collaborate with CVS / Aetna / Vendor IT and Operational, plus the many teams involved internally and externally
Must be able to work independently with all levels and in every area of the Organization
This position is remote and be located anywhere in the US
Preferred Qualifications
Deep understanding of Call center Operations
Operation Health Care Industry Knowledge
Vendor / Outsourcing knowledge
3+ years of Management experience
Knowledge of 5 Why methodology or root cause analysis
Education
Bachelor's Degree or equivalent work experience
Pay Range
The typical pay range for this role is :
$54,300.00 - $119,300.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.
Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
Planning Scheduling Manager
Planning Scheduling Manager Job Summary*We are seeking a Planning Scheduling Manager to be responsible for developing, implementing, and managing detailed schedules for shipbuilding and repair projects. Planning Scheduling Manager Responsibilities** Develop, monitor, and update project schedule...
Manager - Vendor Management & Resource Planning
The Vendor Manager is accountable to lead, guide, and direct the vendor aspects as it relates to the contractual agreements outlined in the Statement of Work [SOW]. The Manager will have direct accountability for service level performance, and partner with other vendor management areas to support th...
Planning Scheduling Manager
Planning Scheduling Manager Job Summary. We are seeking a Planning Scheduling Manager to be responsible for developing, implementing, and managing detailed schedules for shipbuilding and repair projects. Planning Scheduling Manager Responsibilities. Support project planning efforts by contributing t...
Planning Scheduling Manager
Planning Scheduling Manager Job Summary. We are seeking a Planning Scheduling Manager to be responsible for developing, implementing, and managing detailed schedules for shipbuilding and repair projects. Planning Scheduling Manager Responsibilities. Support project planning efforts by contributing t...
Business Sales Account Manager
Whether you're continuously hunting and prospecting for new business or growing existing accounts, you'll consult with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately deliver a powerful return for customers while improving their business ...
Business Analyst - Financial Crimes
We are currently sourcing for a Business Analyst to work Hybrid at our Merrimack, NH facility. Do you like to uncover issues and help make processes better? As the Business Analyst, and a member of our team, you will partner across multiple Financial Crimes Compliance teams to document requirements,...
Manager General Outpatient Program
The Manager of General Outpatient Program is responsible for coordinating the General Outpatient Services Department which includes outpatient counseling and medication management services. In addition the manager will coordinate the associated psychiatric rehab support services provided to both beh...
Senior Product Marketing Manager
Confluent Senior Product Marketing Manager. We are seeking a compelling technical brand storyteller to join Confluent as a Senior Product Marketing Manager (PMM). An ideal candidate has a proven track record in technical B2B journalism, product, solution, industry, or brand marketing. A growth minds...
Research Services Business Analyst
The Research Services Business Analyst, under the direction of the Director or Associate Director, supports the successful oversight, maintenance, troubleshooting and knowledge of the University's Research Administration Information Systems. Bachelor's degree or equivalent combination of education a...
Pharmacy Operations Manager
Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s...