Talent.com
Fraud Investigations Associate

Fraud Investigations Associate

Minnwest BankEagan, MN, United States
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Locations available : Eagan (preferred), Ortonville, or Waseca

About Minnwest : Minnwest is a family owned, community bank based in Minnesota and South Dakota. We believe our success is measured by the extent in which we have a positive impact on the communities we serve. We are committed to building strong, vibrant communities through our core values :

  • The customer is the first priority.
  • We will keep all of the commitments we make.
  • We are the people who get things done.
  • We will work together as a team.

Job Summary : Fraud Investigations Associates are responsible for assisting in the monitoring of and the investigation with customers pertaining to fraudulent activity, providing Minnwest Bank customers with a professional and courteous knockout experience when dealing with suspicious activity. Fraud Associates execute required actions to resolve customer issues and ensure risk mitigation, working to recover losses and

maintain adequate controls. Must be professional, welcoming, and responsible through all communication channels.

Duties and Responsibilities (including but not limited to) :

  • Monitor and track daily systems for suspicious activity
  • Contact customers directly to ascertain validity of activity and gather relevant information
  • Execute appropriate actions in bank systems. Actions may include, but are not limited to, completing required documentation for ACH / Wire Transfer and Check transactions with customers and third parties, working through fraud cases, changing status of debit cards or ordering new debit cards, and restricting online activity.
  • Assist in monitoring of fraud reports, daily core system activity logs, internet banking and exception reports.
  • Utilize necessary security procedures to properly identify customers
  • Complete customer correspondence and all follow-up in a timely manner
  • Perform other duties as assigned and backup duties as needed
  • Minimum Requirements :

  • High school diploma
  • 3+ years of customer service experience
  • 1 - 2 years of banking experience (fraud, internal audit or risk and compliance areas strongly preferred)
  • Skilled in use of Microsoft Office suite products - Excel, Word, PowerPoint, etc.
  • Preferred Qualifications :

  • Working knowledge of bank operation processes
  • Knowledge of FiServ Premier application
  • Knowledge of or experience with UCC regulation and Regulation E
  • Schedule : Monday - Friday : 9 : 00 a.m. - 5 : 30 p.m.

    Workplace Environment :

  • Requires face-to-face interaction and coordination of work with other employees and departments, and in-person interaction.
  • Working at a computer and utilizing a telephone
  • Occasionally lifting up to 50lbs
  • May involve traveling for training or meetings
  • Pay Range : $24.80 - $30.15 hourly

    The pay range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. The salary range represents anticipated base pay for this role. The actual pay offered will consider internal equity and may vary based on factors including but not limited to work location, candidate's job-related knowledge, skills, and experience, among other factors.

    Minnwest Benefits : In addition to salary, Minnwest Bank offers a comprehensive benefits package, including incentive and recognition programs. Minnwest Bank is focused on taking care of our employees and their families, and supporting their health and financial well-being, including :

  • Comprehensive Medical, Vision and Dental Insurance
  • Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
  • Paid Holidays and Competitive Paid Vacation Days
  • Paid Parental Leave
  • Short- and Long-Term Disability
  • Life, Critical Illness, and Accidental Insurance
  • Tuition Reimbursement and Career Development Opportunities
  • Employee Assistance Program (EAP)
  • Paid Time Off to volunteer in your community
  • Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
  • All benefits are subject to eligibility requirements.

    A full background check, including federal, state, county, and civil, and general financial credit check will be conducted on the final candidate for this position. Candidate must pass the background check and financial credit check in order to obtain employment with Minnwest. Failure to meet any of the requirements may result in a rescission of your offer of employment.

    EEO : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    serp_jobs.job_alerts.create_a_job

    Associate • Eagan, MN, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Subrogation Investigation Specialist

    Subrogation Investigation Specialist

    VirtualVocationsMinneapolis, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Subrogation Investigation Specialist.Key Responsibilities Research and document information related to claims and accidents, collaborating with clients, attorneys, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Loss Prevention Investigator

    Loss Prevention Investigator

    Fleet FarmSaint Paul, MN, US
    serp_jobs.job_card.full_time
    Loss Prevention is an exciting and challenging career for individuals who are detail oriented and self-motivated.This department ensures that the company is doing the right things to preserve profi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager of Investigations - Remote

    Manager of Investigations - Remote

    UnitedHealth GroupMinnetonka, MN, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Ohio Licensed Incident Management Investigator

    Ohio Licensed Incident Management Investigator

    VirtualVocationsSaint Paul, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for an Incident Management Investigator to conduct clinical case investigations related to incidents submitted to the incident management system. Key Responsibilities Conduct ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Fraud Specialist

    Fraud Specialist

    TEKsystemsLake Elmo, Minnesota, US
    serp_jobs.job_card.full_time
    Job Description Candidates must have fraud experience and SAR ((Suspicious Activity Report) writing skills.This position is responsible for the detection, prevention, and mitigation of suspicious a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Trust Associate 1

    Trust Associate 1

    Western Alliance BancorporationMinneapolis, MN, US
    serp_jobs.job_card.full_time
    As a Trust Associate I you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base. In addition you'll be working on day-to-day op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Attorney

    Associate Attorney

    Gurstel Law Firm P CMinneapolis, MN, US
    serp_jobs.job_card.full_time
    GREAT POSITION FOR EXPERIENCED OR NEW ATTORNEY.Results-driven individual with experience in or the desire to become experienced in the consumer collection industry. Ability to provide thorough and p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Behavioral Health Investigations Analyst

    Behavioral Health Investigations Analyst

    VirtualVocationsSaint Paul, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Behavioral Health FWAE Investigations Analyst - Remote.Key Responsibilities Investigate and review claims for trends related to Fraud, Waste, Abuse, and Errors Interpr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Manager of First Line Risk Payments and Fraud

    Senior Manager of First Line Risk Payments and Fraud

    Associated Bank - CorpMinneapolis, MN, United States
    serp_jobs.job_card.full_time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Fraud Transaction Monitoring Analyst | REMOTE |

    Fraud Transaction Monitoring Analyst | REMOTE |

    SamprasoftCircle Pines, MN, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Telecommute We are hiring four remote roles : each with a different schedule (all times below listed in CST) : Role 1 : Sun, Mon, Fri, Sat 12AM-8AM - Tue 8AM-4PM Role 2 : Tue, Wed.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Court Operations Associate

    Court Operations Associate

    VirtualVocationsMinneapolis, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Court Operations Associate to join their Criminal Division team.Key Responsibilities Perform administrative and case processing work for adult and juvenile criminal cou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director Product Management - Cyber Fraud & Abuse

    Director Product Management - Cyber Fraud & Abuse

    TargetBrooklyn Park, MN, United States
    serp_jobs.job_card.full_time
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Loss Prevention Analyst

    Loss Prevention Analyst

    VirtualVocationsSaint Paul, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Loss Prevention Analyst to monitor and administer identification reviews on dealer and individual account levels. Key Responsibilities Document and review phone verifica...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Fraud Transaction Monitoring Analyst | REMOTE |

    Fraud Transaction Monitoring Analyst | REMOTE |

    KaavCircle Pines, MN, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Telecommute We are hiring four remote roles : each with a different schedule (all times below listed in CST) : Role 1 : Sun, Mon, Fri, Sat 12AM-8AM - Tue 8AM-4PM Role 2 : Tue, Wed,.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Operations Associate

    Operations Associate

    VirtualVocationsSaint Paul, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for an Operations Associate, Customer Success Operations.Key Responsibilities Develop an advanced understanding of applications and resolve complex customer issues in collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Staff Fraud Analyst

    Staff Fraud Analyst

    VirtualVocationsSaint Paul, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Staff Fraud Analyst who is passionate about hunting and minimizing fraud in the Cloud.Key Responsibilities Lead proactive fraud and abuse hunts at scale by analyzing pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    AML Investigations Intake and Triage Analyst

    AML Investigations Intake and Triage Analyst

    U.S. BancorpMinneapolis, MN, US
    serp_jobs.job_card.full_time
    The AML (Anti-Money Laundering) Analyst will be responsible for reviewing risk-based alerts which have triggered based on the Bank's internal monitoring scenarios and branch referrals.Customer tran...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Trust & Safety Associate

    Trust & Safety Associate

    VirtualVocationsMinneapolis, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Trust & Safety Associate (Thai, Indonesian, Traditional Chinese).Key Responsibilities Review and investigate escalated reports and appeals of potential policy violation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Fire Investigator, IAAI-CFI

    Senior Fire Investigator, IAAI-CFI

    EFI GlobalMinneapolis, MN, US
    serp_jobs.job_card.full_time
    EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Texas Licensed Director of Investigations

    Texas Licensed Director of Investigations

    VirtualVocationsMinneapolis, Minnesota, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Investigations & Assistant General Counsel (Hybrid).Key Responsibilities Oversee a team of investigators performing end-to-end investigations and ensure timel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day