Field Adjuster - Waco/Temple/Killeen, TX

This is a field-based position in the Waco / Killeen / Temple, TX areas.

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within.

We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.

At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979.

Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore and stateside captives, municipalities, private entities, and self-insureds.

Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

The Littleton Group is looking for an experienced Field Adjuster to investigate and evaluate losses while developing a plan of action to bring claims to a proper resolution in a timely manner and meeting the guidelines and needs of the client.

Reporting to the Regional Manager, you will determine the extent of insurance coverage and liability on each filed claim.

To be successful in this role, you must possess superior time management skills with the capability of working with and meeting deadlines, demonstrate high level attention to detail and problem-solving skills, and be proactive and independent while taking initiative with consistent follow through.

You must have at least 5 years of experience handling liability and physical property damage claims. Additionally, you will need to exhibit the exceptional capability to multi-task and prioritize with excellent organization and documentation skills and utilize discretion with sensitive and confidential information.

This role is a full-time, home-based, and field-based position in the areas of Waco, Killen, and Temple, Texas.

Responsibilities and Duties

• Determine extent of insurance coverage and liability on each filed claim
• Investigate claims, including, but not limited to, interviewing claimants, insureds, and witnesses
• Conduct thorough inspections of insured and / or claimant property
• Obtain necessary records, including but not limited to, hospital records, police reports, and physician records
• Utilize appropriate preferred vendors
• Present thorough and accurate reports including photographs, statements (written or recorded) to clients and excess carriers on claim investigations
• Determine the amount of the claim payout
• Negotiate settlements for resolution with claimants and their attorneys while controlling litigation activities and costs based on account requirements
• Work directly with attorneys and expert witnesses to defend insurer’s position if claimant contests claim outcome
• Effectively address and maintain incoming documents in a consistent and timely manner
• Attend meetings, mediations, conferences, workshops, or training sessions
• Review written material to maintain current knowledge on principles, practices, and new developments in assigned work areas
• Respond to client questions and comments in a courteous and timely manner
• Travel as required for claim or scene investigations as deemed necessary
• Utilize standard or customized software applications appropriate to assigned tasks
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Experience and Qualifications

Required

• 5+ years of experience handling liability and physical damage claims
• Prior experience conducting investigations in multi-party situations
• Must have a valid driver’s license
• Possess an active Texas Adjuster License
• Maintain and meet state specific licensing requirements
• Demonstrate excellent written communication skills necessary to compile and present extremely detailed written reports to the client to ensure full documentation of each completed claim investigation
• Display thorough knowledge of current principles and practices associated with claims investigations, adjusting, and related practices
• Demonstrate extensive knowledge of medical and legal terminology with a thorough understanding of legal principles and litigation management
• Exhibit strong capability of understanding multi-state laws and regulations to assist other offices, as necessary
• Ability to be on call after hours to provide claim service on scheduled weeks throughout the year

Preferred

Bachelor's degree or equivalent work experience

Knowledge, Skills, and Abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem-solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

Essential Requirements

• Must have US work rights
• Must speak English
• 5+ years of experience handling liability and physical damage claims
• Prior experience conducting investigations in multi-party situations
• Must have a valid driver’s license
• Possess an active Texas Adjuster License
• Maintain and meet state specific licensing requirements
• Demonstrate excellent written communication skills necessary to compile and present extremely detailed written reports to the client to ensure full documentation of each completed claim investigation
• Display thorough knowledge of current principles and practices associated with claims investigations, adjusting, and related practices
• Demonstrate extensive knowledge of medical and legal terminology with a thorough understanding of legal principles and litigation management
• Exhibit strong capability of understanding multi-state laws and regulations to assist other offices, as necessary
• Ability to be on call after hours to provide claim service on scheduled weeks throughout the year

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors.

The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas / projects!

Benefits

• Adjuster Bonus Structure
• Medical, dental, and vision plans
• 401k plan with employer matching
• Paid Time Off, Sick Leave, and Paid Holidays
• Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous teammates

Position Type, Work Environment and Physical Demands

This is a home-based, full time, commission-based (with draw), exempt position that operates from a professional office-based and field-based environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires periods of sitting at a desk while working on a computer.

While performing the duties of this job, the individual will be required to regularly hear and talk. This role requires the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

This role also requires the physical ability to travel for day-to-day field work, sit in a vehicle and drive long distances, load, and unload equipment, as well as bend, walk, and climb for consecutive hours while inspecting damaged property.

Additionally, the individual must be able to carry and climb a ladder, as well as conduct roof inspections.

Location

The Littleton Group is currently able to support employees residing in the following US locations : Waco, Texas, and surrounding areas (Killen / Temple, TX areas).

If you live in or are willing to relocate at your own expense to any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description.

Should your state not be listed, please visit to locate a subsidiary near you.

Application Information

Application deadline : July 31, 2024

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