Service desk /Inventory Support

Job Title : Service desk / Inventory Support

Position Type : 11+ Months

Location : 3317 SW I ST, Bentonville, AR 72712 Onsite

Pay Rate : $18 / hr on W2

Shift : Day 8 AM TO 5 PM CST

Experience : 2 to 6 yrs

Job Description

Mandatory Skills :

1. Shipping, Packing and labelling / Asset management process on ServiceNow

2. Inventory and asset management skills

3. Move heavy assets within site part of asset operations. Windows and MAC operating systems skills on troubleshooting and Breakfix

Job summary

Function as a IT support person, handling and managing the IT assets of Client.

Position is expected to perform IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users.

This role also includes maintaining asset inventory and troubleshooting laptops / printers / Video Conference / Smart and Cisco IP phone issues and providing remote support to users if necessary.

This position will coordinate with other IT team members.

Preferred Skills : Service Desk, Service Desk Asset Services, Field Services, Service Now ITAM

Roles & Responsibilities

Laptop Depot operations and asset management

Handle Packing shipping and labelling of assets and track asset allocations and deallocations on Service Now AMDB. Break / fix technician for a wide variety of user technologies in the related practices of MAC and Windows Desktop support.

Advanced knowledge of Desktop Operating Systems like Windows 10 & Mac OS.

Driving & Monitoring Queue for ticket closure.

Incident Management and Request fulfilment through Onboarding MMO / MMI Portal.

OS Build / Imaging (related to End user devices)

Physical cables patching knowledge Phone Voice and LAN Data.

Inventory and asset management skills

Excellent Soft skill, Communications skills (Voice & Email) to handle global customers

Ability to perform in adverse situations

Knowledge of ITIL best practices and use of issue / problem tracking system.

VNET / Tandberg Video Conference support.

Hands and Feet Support for Technology Towers- Datacentres environment knowledge / skills.

Rack and Stack Servers and Network Equipment’s

Handling day to day operational calls with respect to Laptops / Phones / mobile related issues

Regards,

Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs.

We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.

ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ()