Delivery Specialist

BMW Genius / Product Expert

BMW of West St.

Louis

As the world's leading premium car brand, BMW is known worldwide for its outstanding customer service.

How do we achieve this?

Through employing people who understand innovative products and premium service.

BMW prides itself on creating automotive roles that build memories and long fulfilling careers.

We understand the importance of customer satisfaction and extend that same value to our employees.

At BMW, you can expect to work on a team of dedicated and professional individuals.

Our state-of-the-art facility provides an excellent working environment for our team and customers.

Launch your career with BMW :

Have you been considering the automotive industry and are wondering how to break in? Do you have prior experience working in a fast-paced retail environment?

Are you passionate about delivering a unique customer experience? If you answered yes, we want to talk to you.

Our company is looking to expand our sales force.

We are searching for a passionate, motivated, and collaborative BMW Genius to join our team.

The right individual will be a self-starter, with a track record of success in delivering customer satisfaction while maintaining attention to detail.

Quality and passion are what sets us apart from our competition.

Our employees are our strongest asset and have contributed to the continued success of our organization.

What we offer :

• Medical and dental
• 401K
• Short term disability
• Life insurance
• Paid holidays
• Community outreach opportunities
• Ongoing online and offline training to help you grow, achieve your goals and enhance your product knowledge

Responsibilities :

• Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused.
• The first configuration of the vehicle with the mobile customizer / iPad making a smoother transition from the Genius to the client advisors.
• Perform test drives with clients.
• Work with clients in the service drive, i.e.

product questions, demonstration of features, and post-op of delivery.

• Establish ongoing consultative relationships with customers by being available during business hours to answer questions.
• Tell customers about the BMW App, explain the benefits and offer to download onto their smartphone.
• Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off-site.
• Contribute to team effort and BMW's customer-centered service philosophy.
• Generate goodwill by greeting and serving the customer promptly and courteously.
• Professionally, courteously, and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.

Traits of an ideal BMW Genius :

The most successful BMW Geniuses share similar character traits; they tend to be :

Highly motivated with strong enthusiasm for the BMW brand as well as an affinity for technology.

BMW Geniuses enjoy going the extra mile for customers.

People who are able to grasp and enjoy learning about BMW’s latest technological advances.

With this knowledge, BMW Geniuses become true product experts.

• Patient individuals who are able to communicate in non-technical terms with customers who may have very little technical knowledge.
• Confident people with strong interpersonal and relationship building skills who thrive on creating positive experiences for customers.

Requirements :

• 1 year in an upscale, retail or customer-centric environment preferred
• Hospitality, technical customer support and / or consumer electronic experience is a plus
• Excellent verbal and written communication skills, specifically when communicating via email
• Comfort in interacting with clients via phone and in-person
• Absolute passion about all things BMW, promoting high quality brand image
• Knowledge of Drive Centric or other CRM software a plus
• Previous experience with BMW a plus
• Ability to handle a variety of tasks simultaneously
• When applicable, BMW required training must be completed as a condition of employment
• A valid Driver's License required

It's an exciting time to be in the automotive industry, and BMW is leading the way in shaping the future of innovation! Come explore a rewarding career with BMW.

Apply today!