Social Media Manager

Job Title : Social Media and Client Success Manager

Location : #CLOSINGDAY Agency, Scottsdale, AZ

Role Type : Full-Time, IN PERSON, Contract

Company Overview : *THIS ROLE IS IN PERSON, Scottsdale, AZ

CLOSINGDAY Agency, a leading light in the marketing landscape of Scottsdale, AZ, is on an impressive growth trajectory, redefining industry norms with its innovative and standard-setting approaches.

Our mission is to deliver excellence and unmatched client service. In line with this vision, we are excited to announce the opening for a Social Media and Client Success Manager.

This role is not just about managing projects and client relationships; it's about being at the forefront of our client communication strategies, especially in the dynamic world of social media.

Role Overview :

The Social Media and Client Success Manager is pivotal in providing executive support, managing client projects, and overseeing the agency's social media presence.

This position requires someone who is not only adept at project management but also brings a keen understanding and passion for social media strategy and content creation.

Key Responsibilities :

• Develop and implement innovative social media strategies to enhance client engagement and brand presence.
• Manage and grow a diverse portfolio of clients, ensuring their satisfaction and meeting revenue goals.
• Proactively identify client needs, offering strategic solutions to any challenges.
• Analyze client performance metrics and recommend improvements for social media campaigns.
• Oversee creating and managing content calendars, scheduling posts, and designing impactful graphics.
• Ensure prompt and engaging communication on client social media accounts, including responding to comments and direct messages within 24 hours.
• Present detailed performance reports to clients, showcasing the effectiveness of social media strategies.
• Collaborate closely with cross-functional teams to meet client objectives and ensure overall satisfaction.
• Conduct regular client meetings, provide account health updates, and gather feedback for continuous improvement.
• Utilize project management tools like ClickUp to coordinate projects, ensuring timely delivery of all project components.
• Stay abreast of social media trends and contribute to the agency's growth and client success strategies.

Qualifications :

• Bachelor’s degree in business, communications, marketing, or a related field (preferred).
• Proven experience in social media management, client relationship management, and project coordination.
• Exceptional written and verbal communication skills.
• High level of organizational and time management skills.
• Proficient in project management tools (e.g., ClickUp) and social media platforms.
• Basic graphic design skills and familiarity with design software (e.g., Canva, Adobe Creative Suite) are desirable.
• Ability to multitask and thrive in a fast-paced environment.

Benefits :

• Competitive salary with a bonus structure.
• Opportunities for professional growth and skill development.
• A collaborative, innovative, and supportive work environment.
• Direct exposure to industry leaders and influencers.

Diversity at #CLOSINGDAY Agency :

At #CLOSINGDAY Agency, we are committed to cultivating a diverse and inclusive workplace. We base our employment decisions purely on merit, skills, and talent.

We ensure that all employees and applicants are valued and respected, free from any biases.