Summary
SUMMARY OF POSITION :
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.
Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS :
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and / or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES :
- Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
- Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
- Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT : Normal setting for this job is : office setting.
Customer Service Representative
As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Ability to direct activities, perform repetitive task...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Remote --- Customer Service Representative
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brand...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Customer Service Representative - Intuit (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Get hired today! Remote Healthcare Customer Service Representative
Customer Service Representative. In this permanent work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. Process claims inquiries, Member may receive a bill for a service (e...
Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative - (Loan Consultant II)
Cash handling; computer skills; customer service skills. The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be ...
Customer Services Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...