Data Entry Associate

Overview

Scope of Responsibilities : Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary : Responsible for all aspects related to entering of medication orders.

Responsibilities

Job Duties :

• Responsible for accurate data entry of incoming prescriptions
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts / orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Attendance Requirements :

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends as required.

Educational Requirements :

• Minimum : High School Diploma or GED
• Preferred : Pharmacy technician or related certification

Experience :

Experience in a customer service related field

Special Conditions of Employment :

Criminal background check and / or drug test

Job Skill Requirements :

• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Outstanding customer service skills
• Excellent organization skills
• Ability to multitask and prioritize
• Excellent computer and keyboarding skills
• Successful completion of a pre-employment and / or random drug screening test

Required Training :

• HIPAA Privacy Course
• HIPAA Security Course
• Fraud, Waste, and Abuse Course
• MethGuard Course
• HIPAA Privacy CE Mastery Exam
• HIPAA Security CE Mastery Exam
• Fraud, Waste, and Abuse CE Mastery Exam
• MethGuard CE Mastery Exam

Behavioral Traits Required :

• Cooperation : Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
• Initiative : Must work within supervision guidelines and assume additional responsibilities
• Flexibility : Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work
• Adaptability : Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
• Involvement : Must enjoy the demands of the job and work with interest and enthusiasm
• Customer Service : Must provide superior customer service (for Health Direct customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
• Safety : Must take care of equipment and employ good safety habits
• Leadership : Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams

Compensation :

$15.50 - $16.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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