Manager of Ticket Sales

Overview of the United Soccer League (USL)

The United Soccer League (USL) is shaping the future of soccer in America. We are the nation’s largest and fastest-growing professional soccer organization, bringing the world’s game to more and more communities across the United States and Canada.

Based in Tampa, Fla., the USL oversees multiple professional and elite pre-professional leagues, including the USL Championship, USL Super League, USL League One, USL League Two, USL W League, USL Academy, and Super Y League.

We are authentic to the spirit of the game, honoring the dedication of the players, the passion of the supporters, and the culture of the clubs.

We believe in the power of soccer to unite people, provide unique life experiences, and have a meaningful impact in local communities.

We work as a team, challenge the status quo, and strive to make everyone feel welcome. United Soccer League is the proud recipient of Front Office Sports' 2021 & 2022 Best Employers in Sports and Tampa Bay Business Journal's Coolest Office Spaces.

Overview of Sporting JAX LLC

Sporting Club Jacksonville, or Sporting JAX is the club founded in 2020 by a local Jacksonville ownership group and named in collaboration with the First Coast community in 2023.

The club’s goal is to operate a men’s professional USL Championship club, a women’s professional USL Super League club and a USL Youth Academy through work with city and county authorities to develop a 15,000-capacity community stadium and training facilities to host the clubs in Northeast Florida.

The ownership group is led by successful business entrepreneur Ricky Caplin and includes sporting legends Tim Tebow and Fred Taylor, as well as experienced professional soccer executive Steve Livingstone and local community innovator Tony Allegretti.

Additionally, UF women’s soccer coaching legend Becky Burleigh leads Sporting JAX’s efforts as a consultant to the women’s pro team.

The club is a community-oriented organization focused on providing opportunities for youth development, fostering competition, and delivering exceptional professional soccer experiences.

The club’s stadium and facilities will reach out beyond soccer to other sports and other sporting communities. Sporting JAX exists in part to advance soccer and an equal playing field in our community as well as provide a sporting chance for the underserved and marginalized.

POSITION SUMMARY :

Sporting JAX LLC is seeking a qualified Manager of Ticket Sales responsible for recruiting, training, and developing the Membership Sales team.

Our ideal Manager has in-depth knowledge of sport membership packages, their benefit offerings, and the implementation of a year-round sales campaign.

The Manager of Ticket Sales will be well versed in business-to-business sales, business-to-consumer sales, and staff development.

This role demands a leader with a sharp mind and the ability to coach, advise, motivate, and grow a team to create and maintain a high-performance environment.

The Manager of Ticket Sales role for our club will be a support to our Director. As a Manager of Ticket Sales you will have your own sales goal to remain in touch with those who you help manage.

In addition to a personal sales goal for both new and renewal business, you will assist with training, reporting and growing our reps to be the best they can be at their roles.

DUTIES & RESPONSIBILITIES :

• Recruits, trains, leads, and develops the membership sales team including, but not limited to hiring, monitoring, supervising, managing, coaching, mentoring, and evaluating staff on a continuous basis.
• Develops strategies, procedures, and processes for membership sales team based on best practices, protocols, reporting, tracking, events, and other applicable guidelines for training, accountability, and consistency purposes.
• Implements and manages new touchpoint campaigns with various internal stakeholders including marketing, digital, creative, and analytics.
• Oversees the membership sales team to ensure goals and standards are met by holding regular check-ins with the team to set objectives and report progress to Director.
• Meet and / or achieve personal sales targets for both new and renewal business on a per year basis
• Other duties as assigned.

QUALIFICATION REQUIREMENTS :

• Bachelor’s Degree Required
• Minimum three (3) years of ticket experience within the sports industry
• One (1) year of ticketing leadership experience within the sports industry Preferred
• Proficiency in Microsoft Office, Excel, Word, Power Point, and other computer skills Required
• Ticketing system experience, SeatGeek, Tickeys.com Preferred
• CRM experience, HubSpot Preferred

SKILLS, ABILITIES & OTHER ATTRIBUTES :

• Excellent verbal and written communication skills
• Strong teaching, motivating, and development skills
• Ability to work under pressure, meet deadlines, and multi-task
• Strong leadership skills, focused on communication and accountability
• Team player; ability to work across divisions
• Acts with high levels of integrity and professionalism, with the ability to exercise discretion and good judgement
• Comfortable within a high-paced, competitive environment
• Excellent analytical skills, with great attention to detail
• Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables
• Ability to meet challenging sales objectives in a high profile, competitive marketplace
• Ability to drive results in maximizing revenue objectives

MATCH DAY RESPONSIBILITIES

• Oversee membership sales team
• Manage suites and related areas as needed
• Assist with client and fan entertainment as needed
• Assist with promotional execution as needed
• Assist other departments as needed
• Other responsibilities as assigned

Sporting Club Jacksonville strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.