Sr. Program Manager, Gift Card Fraud and Abuse WW, Amazon

Sr. Program Manager, Gift Card Fraud and Abuse WW, Amazon

Job ID : 2720327 Amazon.com Services LLC

We are seeking an experienced and strategic Program Manager to lead our global initiatives in combating gift card fraud and abuse.

In this role, you will be responsible for developing and executing comprehensive programs aimed at mitigating risks associated with gift card fraud, protecting our customers, and safeguarding our business interests worldwide.

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

Key job responsibilities

Develop and lead the end-to-end execution of gift card fraud and abuse prevention programs worldwide, coordinating efforts across multiple teams and stakeholders.

Develop and implement policies, procedures, and controls to detect, prevent, and respond to gift card fraud and abuse incidents.

Oversee the implementation of fraud detection and prevention technologies, ensuring seamless integration with existing systems and processes.

Manage program timelines, resources, and budgets, ensuring efficient and cost-effective delivery.

• Oversee end-to-end execution of initiatives, coordinating cross-functional teams including legal, risk management, operations, technology, and customer service.
• Conduct fraud and risk assessments, analyze trends, and identify vulnerabilities, implementing proactive measures to mitigate risks and address emerging threats.
• Serve as a subject matter expert, providing guidance and training on best practices, investigative techniques, and fraud prevention strategies.
• Establish and optimize monitoring systems, tools, and SOPs to detect, prevent, and respond to incidents effectively.
• Lead evaluation and implementation of fraud detection technologies, ensuring seamless integration.
• Closely collaborate with internal stakeholders from legal, customer service, Buyer Risk Protection and engineering teams.
• Conduct thorough investigations, providing meaningful summaries, recommendations, and escalations to leadership.
• Drive continuous improvement by monitoring program effectiveness, identifying areas for optimization, and implementing enhancements to strengthen fraud and abuse prevention strategies.
• Develop comprehensive reports, metrics, and presentations, highlighting successes, challenges, and areas for improvement.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
• 3+ years of regulatory and risk management experience
• 3+ years of relevant experience working on fraud or loss prevention within ecommerce / online payments industry.

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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