Services Leader – ISS Financial Management Systems

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail.

Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world.

Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at : .

It’s not just about your career or your job title it’s about who you are and the impact you are going to make on the world.

Do you want to go into uncharted waters do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Who will you be working with?

Wabtec Corporation’s Financial Management Systems (FMS) is a pioneering force within the rail industry, specializing in developing and providing innovative customer experience solutions.

Our team combines in-depth knowledge of financial systems and processes with extensive expertise in the Interline Settlement System (ISS), Junction Settlement (JS), Revenue Management System (RMS), and Advanced Analytics (AA).

Committed to delivering exceptional support and managed services for our digital platform FMS products, we offer a unique opportunity to be part of a dynamic team that engages daily with customers to address challenges and collaborates with stakeholders to enhance and support customer operations.

Essential Responsibilities :

Provide comprehensive support for RMS, JS, ISS, and AA to a diverse client base, including engineers, distributors, railroad operation centers, rail shippers, third-party logistic companies, and end users.

This involves combining technical troubleshooting skills and superior customer service capabilities.

• Facilitate client training on RailConnect products, tailoring sessions to client needs and enhancing their understanding of product features and functionalities.
• Build and maintain strong customer relationships to ensure timely and effective solutions and support.
• Collaborate closely with internal teams to represent and advocate for customer needs, contributing significantly to continuous product improvement and development.

Additional Responsibilities

Deliver RMS Managed Services

RMS Managed Service (RMS-MS) is a service provided by Wabtec to manage interline accounting or junction settlement for your business.

Wabtec will apply contract rates to waybills, manage interline and junction settlements, audit revenue, reconcile interline accounts, optimize and maintain RMS master files, and provide month-end accounting entries and reporting.

Scope of Services Tasks may include the following :

• Maintaining Interline Rates
• Optimizing all ISS - related master files
• Applying rates to all ISS and JS waybills
• Preparing freight bills
• Processing and managing all daily ISS messages
• Reconciling Interline and Junction Settlements
• Auditing TMS move events for missed revenue
• Analyzing rated waybills for duplicates
• Posting payments for JS into the CASH System.
• Month-end closing for interline revenue and junction settlements
• Notification of actual and estimated funds transfer
• Assisting with auditing and issuing claims for ISS and JS
• Providing monthly interline journal entries and reconciliations
• Delivering month-end revenue reporting
• Communicating new traffic lanes, expired rates, and needed rates
• Downloading rates from RENWEB
• Providing support for questions regarding rates, settlements, accounting, and freight billing

Desired Characteristics :

• Profound knowledge of the Interline Settlement System, Junction Settlement, Revenue Management System, CASH System, and Advanced Analytics.
• Demonstrated ability to manage and execute multiple priorities and strategies to effectively meet customer needs and achieve team objectives.
• Exceptional analytical and problem-solving abilities.
• Outstanding customer service, situational awareness, time management, and organizational skills.
• A demonstrated passion for work, an eagerness for continual learning, and a proactive approach to facing challenges.
• A solid accounting foundation is crucial.

Required Experience and Qualifications :

• BA / BS degree in business or technical discipline, a relevant two-year diploma, or substantial customer support experience in a related field with significant expertise.
• A minimum of 5 years relevant work experience
• A minimum of 3 years of experience in the railroad or shipping sector
• Familiarity with Salesforce is an advantage.

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Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness.

We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status.

If you have a disability or special need that requires accommodation, please let us know.