Senior Claims Processor

Roles & Responsibilities

• Description :
• This position will start out working from home.
• Candidates must be capable of working from home, have a high-speed internet connection, a quiet place to work and have uninterrupted phone calls (free of loud noise from kids, dogs, yard work, etc).
• Candidates must also understand and be available to return to the office for their regular schedule with little notice.
• Resumes must be free of misspellings, grammatical errors, etc.
• Do not add experience to the resume that the candidate does not have (Especially SAP).
• They will be asked about SAP experience if it is listed on their resume and must be able to speak of their experience.

Job description :

• Provide exceptional levels of customer service that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques.
• Responsible for meeting business objectives and targets as defined for this position.
• Primary Responsibilities and Duties :
• 25% - Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates.
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods.
• Review orders received for accuracy and completeness, confirm and / or correct customer orders prior to entering into system.
• 15% Process requests for credit, rebill and returns as needed.
• Work with Supply Chain to support on-time delivery and other company KPI’s. Meet or exceed established order accuracy and turn-around standards.
• 15% Handle all customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies.
• Manage short supply situations, backorders and manual allocations as required. 15% Input and manage orders for exception products requiring special handling.
• Compose accurate, prompt and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies.
• 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management.
• Support promotional sales campaigns and product launches.
• Resolve service complaints to the satisfaction of the customer within established company guidelines.

10% Handle all complaints according to FDA / ISO / cMDR and other regulations governing medical devices and HIPAA regulations.

• Participate in other projects as required.
• Participate in and contribute to Team Meetings.
• 10% Provide support to other team members as needed.
• Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates.
• Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.

May perform other duties as required

Experience Required

Preferred :

1 year experience with SAP

Skills & Certifications

• Working knowledge of Word and Excel.
• Proven analytical ability.
• Strong computer skills
• Strong team orientation.
• Excellent interpersonal skills and service orientation.
• Excellent oral and written communication skills
• Ability to multi-task
• Continuous and versatile learner

Eligibilities & qualifications

• High School diploma or GED Certifications
• 2+ years of business-related experience in a customer contact center, within the Healthcare or Medical Device industries
• Preferred SAP experience or data base experience
30+ days ago