General Manager

Job Description

Job Description

Requirements :

• Bachelor’s Degree preferred, with a focus on technical fields or related disciplines
• Minimum 5 years of management experience, preferably in Sales / Marketing or Operations Management
• Minimum 2 years of experience in service center operations, with expertise in HVAC, Plumbing, or maintenance
• Proficiency in accounting, including P&L management and budgeting
• Strong interpersonal and communication skills
• Ability to work with all levels of management
• Self-motivated with excellent motivational skills
• Proficient in multitasking, time management, and analytical skills
• Computer proficiency, especially in Microsoft Office
• Location : Lima, OH

Essential Duties and Responsibilities :

• Oversee production and operations with specific attention to service-related activities such as HVAC, Plumbing, and maintenance
• Drive business growth and profitability through efficient management of service operations
• Safeguard branch assets and manage profit and loss activities, with a focus on service-related revenue streams
• Monitor and control overtime and temporary labor usage, particularly in service departments
• Ensure staff delivers exceptional customer service in service-related interactions and evaluate staff performance in this area
• Motivate and recognize branch personnel contributions to foster a team culture, emphasizing the importance of service excellence
• Conduct financial analysis and implement corrective actions as needed, with particular attention to service-related revenue and expenses
• Manage delivery and service call routing efficiently, optimizing schedules to maximize productivity and customer satisfaction
• Achieve sales targets for service contracts and related offerings, and prepare forecasts and budgets accordingly
• Supervise branch payables, inventory, and receivables, with a focus on service-related materials and supplies
• Stay informed about local market competition, particularly in the service sector, and adjust strategies accordingly
• Recruit, select, and develop branch employees, with an emphasis on technical skills and service expertise
• Enforce company policies and safety guidelines, with particular attention to service-related safety protocols
• Provide training and coaching to employees, with a focus on technical skills and service excellence
• Support production supervisor and assist in administrative tasks, particularly those related to service operations
• Handle paperwork related to insurance reporting, with a focus on service-related incidents and claims
• Wear designated company uniform as required, particularly in service-related roles
• Optimize branch efficiency through automation and consolidation of duties, particularly in service-related processes

Physical Requirements :

• Equal amounts of time spent walking, standing, and sitting, with occasional lifting of service-related equipment or materials
• Hand movements include typing, grasping, and holding, particularly in service-related tasks
• Ability to communicate effectively with customers and peers, particularly in service-related interactions
• Wear personal protective equipment, when necessary, particularly in service-related activities

Total Compensation :

$95k-$1000k / year (includes bonus potential + company car)

Benefits :

• Medical, Dental, Vision
• 401(K) match
• Product Discounts
• Paid Time Off
• Company car
• Annual Bonus

Culligan has over 88 years of experience in water treatment systems design and distribution. We are an Equal Opportunity Employer committed to a diverse workforce.

Equal Opportunity Statement :

Culligan by WaterCo makes employment decisions in a non-discriminatory manner, without regard to race, color, religion, national origin, sex, marital status, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other unlawful factor.